Melissa Halliday
Zebulon,NC
Summary
Experienced nurse leader with over 20 years in patient care and hospital operations, recognized for a strong commitment to team collaboration and exceptional results. Skilled in navigating complex situations and fostering collaborative environments that prioritize safety, efficiency, and patient-centered outcomes.. Currently pursuing an MBA in Healthcare Administration to deepen expertise in strategic operations and system-wide leadership.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Administrator
Duke University Health System
11.2020 - Current
- Coordinate cross-departmental operations and support and collaborate for patient flow across high-volume inpatient units.
- Adjust staffing levels dynamically, including flex-down decisions to minimize premium shift usage.
- Serve as liaison between frontline staff and leadership to quickly escalate and resolve workflow, safety, and service quality issues.
- Lead proactive daily rounds to identify concerns and facilitate early intervention.
- Deliver detailed operational reports, identifying operational concerns and proposing process improvements.
- Contribute to hospital-wide downtime education and standardized response protocols and preparedness efforts.
- Facilitate Policy Adherence Across Departments when appropriate
Operations Administration Team – Team Assist
Duke University Health System
05.2020 - 11.2020
- Filled critical Operations Administrator coverage gaps across multiple inpatient units during high-need, high-volume periods.
- Supported complex escalation scenarios between clinical and support teams to maintain hospital operations during rapidly changing conditions.
- Facilitated smooth patient flow and staffing transitions by identifying resource needs and reallocating staff as needed.
- Partnered with nursing leadership to uphold safety standards and ensure effective communication during dynamic operational shifts.
- Delivered consistent real-time support to frontline teams, maintaining service quality and unit stability in uncertain situations.
RN-CN III – Pediatric & Congenital Cardiac Cath & EP Lab
Duke University Health System
11.2011 - 11.2020
- Delivered care in pediatric cardiac cath and EP procedures, managing patients in complex pre- and post-op phases.
- Functioned as Charge Nurse and Preceptor, supporting onboarding, mentoring, and procedural prep.
- Collaborated with physicians, vendors, and IT during go-lives and system updates to align care and technology.
Team Coordinator/Developer – PPE Observer Team
Duke University Health System
04.2020 - 05.2020
- Created and launched COVID-19 PPE Observer program to ensure safety compliance.
- Developed training tools, scheduled team coverage, and partnered with unit leaders on workflow alignment.
- Mentored new team members and rapidly adapted to changing safety guidance.
Interim Clinical Lead – Pediatric & Congenital Cardiac Cath & EP Lab
Duke University Health System
05.2016 - 07.2017
- Directed daily clinical operations and staffing for a high-acuity pediatric cardiology unit.
- Mentored and coached nursing staff, ensuring clinical growth and adherence to best practices.
- Implemented new protocols and workflow improvements; led staff training, onboarding, and follow-up education.
- Oversaw procedural scheduling, equipment readiness, and team coordination to support care quality.
UVA Health
01.2011
- Provided critical care in pediatric ICU with responsibility for telemetry interpretation, invasive device management, and interdisciplinary care coordination.
Valley Children's Hospital
01.2009 - 01.2010
- Delivered high-acuity care in pediatric intensive care, managing patients with multi-system involvement and post-surgical complexity.
PICU RN
UNC Health Care System
01.2007 - 01.2009
- Provided critical care for pediatric patients requiring advanced monitoring, ventilator support, vasoactive infusions, and rapid response interventions.
- Functioned as Charge Nurse and Preceptor, fostering team growth and unit consistency.
CICC RN
UNC Health Care System
01.2004 - 01.2007
- Delivered care in a congenital infant cardiac unit, managing critically ill newborns with invasive monitoring and complex recovery needs.
- Collaborated with cardiologists and surgical teams to ensure continuity of care during post-operative phases.
Education
MBA Candidate - Healthcare Administration
University of North Carolina At Pembroke
06-2027
Bachelor of Science in Nursing - undefined
Appalachian State University
Associate Degree in Nursing - undefined
Durham Technical Community College
Skills
- Inpatient Operations Management
- Patient care coordination
- Labor Resource Management
- Implementation of corrective action protocols
- Service Recovery
- Conflict resolution
- Professionalism
- Collaborative problem resolution
- Team building and coaching
- Crisis Response and Downtime Preparedness
- Resource-aware personnel management
- Operational Reporting
- Employee relations
- Verbal and written communication
- Adaptability and flexibility
- Self motivation
Certification
- Registered Nurse – North Carolina (Active, Unencumbered)
- Certified Pediatric Nurse (CPN)
- Basic Life Support (BLS)
Timeline
Operations Administrator
Duke University Health System
11.2020 - Current
Operations Administration Team – Team Assist
Duke University Health System
05.2020 - 11.2020
Team Coordinator/Developer – PPE Observer Team
Duke University Health System
04.2020 - 05.2020
Interim Clinical Lead – Pediatric & Congenital Cardiac Cath & EP Lab
Duke University Health System
05.2016 - 07.2017
RN-CN III – Pediatric & Congenital Cardiac Cath & EP Lab
Duke University Health System
11.2011 - 11.2020
UVA Health
01.2011
Valley Children's Hospital
01.2009 - 01.2010
PICU RN
UNC Health Care System
01.2007 - 01.2009
CICC RN
UNC Health Care System
01.2004 - 01.2007
Bachelor of Science in Nursing - undefined
Appalachian State University
Associate Degree in Nursing - undefined
Durham Technical Community College
MBA Candidate - Healthcare Administration
University of North Carolina At Pembroke
Leadership Projects & Committees
- Hospital Bed Flow Redesign – Collaborated with cross-functional leaders to streamline bed assignment and improve throughput.
- OA Team Online Resource Binder – Created a centralized operational reference used across shifts to improve alignment.
- Downtime Committee – Updated forms, created system-specific job aids, and trained hospital-wide teams in outage protocols.
- Victims of Violence Rapid Improvement Group – Worked on optimizing care coordination for vulnerable patient populations.
- Workplace Violence Prevention & Huddle Group – Ongoing leadership role in promoting safety, awareness, and rapid response strategies to reduce harm.
- Reporting System Upgrade – Supported system migration and user education to improve operational data collection.
- Clinical Liaison – GE Combo Lab / Maestro Care Go Live – Provided frontline support and technical coordination during implementation.