Melissa Magana
Santa Paula
Summary
-Dynamic and dedicated with extensive experience at a restaurant excelling in exceptional customer service and cash handling.
- Proven ability to enhance guest engagement and order accuracy.
- Known for a strong work ethic and collaboration with team members to drive sales and ensure a positive dining experience.
-Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Busser
Arts Corner Cafe
07.2025 - Current
- Performed side work duties including sweeping floors, stocking glasses, refilling condiment containers.
- Delivered dishes, silverware, glassware, linens, and other items as needed throughout the restaurant.
- Assisted in training new bussers on proper procedures for setting up tables.
- Communicated guest requests to the server immediately.
- Wiped down and cleaned chairs, booths and high chairs.
- Followed all safety and sanitation policies and procedures.
- Communicated effectively with colleagues to ensure smooth operations within the restaurant.
SERVER/CASHIER/ORDER TAKER
Taco Bell
08.2022 - Current
- Cash handling
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Task prioritization
- Team collaboration
- Menu memorization
- Service prioritization
- Order accuracy
- Food safety
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Completed many different tasks by staying organized and positive
- Assisted with training of new staff members.
- Listened to customer concerns and complaints and quickly rectified issues.
- Quick in learning new skills and can hopefully extend by learning more with different people.
- Swept and mopped floors and removed trash.
- Suggested additional items to customers to increase restaurant sales.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Used good communication skills to reduce guest dissatisfaction.
YOUTH MENTOR VOLUNTEER
Big Brothers Big Sisters
09.2022 - 03.2023
- Joined a program called Big Brothers Big Sisters and helped the youth with their learning goals.
- Provided guidance and support for young people in making positive life choices.
- Developed strong communication and interpersonal skills while mentoring youth from diverse backgrounds.
- Created an environment conducive to learning by displaying patience, respect, and understanding towards youth.
- Helped youth establish career goals and plans to enhance self-confidence.
- Worked with parents, teachers and community organizations in support of youth development.
BEACH CLEANER
Leo Club
10.2022 - 02.2023
- Provided beach cleaning services in a timely and efficient manner while adhering to safety protocols.
- Performed maintenance tasks such as raking, sifting, shoveling, sweeping and removing debris from the beach area.
- Maintained a clean work environment by disposing of garbage properly according to regulations.
Education
ASSOCIATE IN SCIENCE FOR TRANSFER (A.S.) - RADIOLOGY CANDIDATE
Ventura College
Ventura05-2028
Associate of Arts -
Ventura College
08-2025
HIGH SCHOOL DIPLOMA - undefined
Santa Paula Highschool
Santa Paula06.2023
Skills
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Task prioritization
- Team collaboration
- Menu memorization
- Service prioritization
- Order accuracy
- Food safety
- Table pre-bussing
Certification
- Drivers License
- CPR certification
Awards
- Received Rotary Scholarship for my outstanding performance during high school
- Received the Ventura College Foundation Scholarship in College
- Received the Prison Hospital Action Committee Scholarship in College
- Received Osher Foundation Scholarship
- Was awarded the Maude A. Broughton Memorial Scholarship
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Busser
Arts Corner Cafe
07.2025 - Current
BEACH CLEANER
Leo Club
10.2022 - 02.2023
YOUTH MENTOR VOLUNTEER
Big Brothers Big Sisters
09.2022 - 03.2023
SERVER/CASHIER/ORDER TAKER
Taco Bell
08.2022 - Current
HIGH SCHOOL DIPLOMA - undefined
Santa Paula Highschool
ASSOCIATE IN SCIENCE FOR TRANSFER (A.S.) - RADIOLOGY CANDIDATE
Ventura College
Associate of Arts -
Ventura College