Melissa Maldonado

• Handle customer relations issues, enabling quick resolution, and client satisfaction.
• Increase sales revenue by developing and implementing effective sales strategies.
• Building long-lasting client relationships through excellent customer service and consistent followups.
• Leads a successful sales team by providing motivational coaching and performance-based incentives.
• Actively works with the community while guiding families during difficult times, supporting cultural and religious traditions, community outreach and engagement and creating a trusted local presence.

Account Service - Offered life policies and retirement solutions including life and investment options based on clients needs and goals.

Met Company monthly budget goals and managed over 100 client database.

• Locate and contact debtors to inquire of their payment status.
• Made determinations and used sound judgement concerning customer account resolution.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.