Tyiesha Broadway
New Orleans,LA
Summary
Proven track record in enhancing financial accuracy and customer satisfaction, notably at United Health Group, Optum. Expert in invoice processing and resolving billing discrepancies, boosting productivity by implementing efficient workflows. Skilled in data entry and fostering teamwork, significantly reducing claim denials and improving operational efficiency.
Overview
12
12
years of professional experience
Work History
Billing Clerk
Service Corporation International
02.2022 - 06.2023
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Verified accuracy of accounts payable payments
- Monitored outstanding invoices and performed collections duties.
- Processed customer invoices, credit memos and payments within established timelines.
- Entered and maintained billing information in company internal databases for accessibility.
Billing Specialist
United Health Group, Optum
06.2019 - 01.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Managed a volume of invoices up to 300 daily.
Insurance Billing Coordinator
Robert Half
03.2017 - 05.2019
- Mitigated risk of claim denials by thoroughly reviewing submitted documentation for accuracy and completeness prior to submission.
- Safeguarded sensitive customer information through compliance with privacy laws, maintaining trust between clients and the organization.
- Expedited claim approvals by effectively presenting 100+ cases to insurers while adhering to strict submission guidelines.
- Boosted productivity within the team by implementing time-saving software solutions for tracking claims and managing client interactions.
- Increased revenue collection by diligently following up on outstanding insurance payments and negotiating settlements.
Medical Billing and Collections Specialist
Westaff Staffing Agency
01.2015 - 02.2017
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
- Provided essential support to the medical billing team, allowing for more efficient and effective overall operation within the department.
- Implemented efficient workflows within the department that led to increased productivity levels among staff members while reducing errors in claim submissions.
Service Desk Representative
Kmart, Sears Holding
07.2011 - 12.2015
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Trained new employees on cashier operations, fostering competence in register use, customer interaction techniques, and store policies.
- Handled returns and exchanges professionally while adhering to company policy guidelines, ensuring satisfactory resolutions for customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Engaged in user support interactions via telephone, chat and email platforms.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Education
Associate of Applied Science - Business Administration And Management
Delgado Community College
New Orleans, LA05.2025
High School Diploma -
Mary Caroll High School
Corpus Christi, TX06.2010
Skills
- Data Entry
- Data entry proficiency
- Invoice Processing
- Customer Service
- Accounting Support
- Following up on outstanding payments and answering customer queries
- Monitoring all payments and preparing monthly billing reports
- Managing account balances and resolving inconsistencies
- Maintaining updated records of clients and updating charges to their accounts
Timeline
Billing Clerk
Service Corporation International
02.2022 - 06.2023
Billing Specialist
United Health Group, Optum
06.2019 - 01.2022
Insurance Billing Coordinator
Robert Half
03.2017 - 05.2019
Medical Billing and Collections Specialist
Westaff Staffing Agency
01.2015 - 02.2017
Service Desk Representative
Kmart, Sears Holding
07.2011 - 12.2015
Associate of Applied Science - Business Administration And Management
Delgado Community College
High School Diploma -
Mary Caroll High School
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