Melissa Maldonado
Redlands,CA
Overview
2026
2026
years of professional experience
Work History
Permit Service Analyst
e-Permits, Inc.
Redlands, USA
01.2017 - Current
- Reviewed route details and vehicle specifications to prepare transportation permits for oversize and overweight commercial vehicles traveling across multiple states.
- Ensured compliance with state and federal transportation regulations, including height, width, length, axle weight, and load requirements.
- Entered and verified accurate permit data while simultaneously managing phone calls, client inquiries, and multiple work screens.
- Provided timely customer support to trucking companies, drivers, and dispatchers by explaining permit requirements and guiding clients through compliance processes.
- Demonstrated strong multitasking ability, capturing detailed load information while navigating permitting platforms and responding to real‑time questions.
- Communicated professionally with clients to clarify route restrictions, detours, seasonal limitations, and escort requirements.
- Built positive, ongoing relationships with clients through reliable communication, problem‑solving, and excellent customer service.
MFT/PCC Therapist Trainee
Fontana Unified School District
Fontana, USA
2021 - 2022
- Provided individual and group counseling to elementary and middle‑school students experiencing trauma, anxiety, behavioral challenges, peer conflict, and family‑related stressors.
- Conducted intakes, biopsychosocial assessments, and safety screenings, documenting presenting problems and risk factors under clinical supervision.
- Utilized trauma‑informed, strengths‑based, and developmentally appropriate interventions to support emotional regulation, coping skills, and social‑emotional development.
- Collaborated with teachers, school psychologists, administrators, and parents/caregivers to support student wellbeing and coordinate interventions.
- Developed and implemented behavioral support plans and classroom strategies to help students manage emotions, improve focus, and reduce disruptive behavior.
- Maintained accurate and confidential case notes, treatment plans, and progress documentation in accordance with district policies and legal/ethical guidelines.
- Participated in clinical supervision, case consultations, and training on trauma‑informed care, crisis response, and culturally responsive therapeutic practices.
- Provided crisis intervention and de‑escalation support for students experiencing acute emotional distress or safety concerns.
Education
PhD - Psychology
National University
San Diego, CA01-2029
MS - Counseling Psychology
California Baptist University
Riverside, CA01-2022
BA - Criminal Justice
La Sierra University
Riverside, CA01-2019
Grants Awards
Launch Your Legacy Doctoral Scholarship (2025)
- National University, San Diego, CA
Little Scholarship (2017)
- La Sierra University, Riverside, CA
Dean’s List, College of Arts and Sciences (2015 to 2018)
- La Sierra University, Riverside, CA
Professional References
Available upon request
Professional Affiliations
- NA
Volunteer Experience
- NA
Publications / Presentations
- NA
Timeline
Permit Service Analyst
e-Permits, Inc.
01.2017 - Current
MFT/PCC Therapist Trainee
Fontana Unified School District
2021 - 2022
PhD - Psychology
National University
MS - Counseling Psychology
California Baptist University
BA - Criminal Justice
La Sierra University