Rachel Bowman
Leesburg
Summary
Permit Analyst, skilled in analytical thinking and documentation. Enhanced customer satisfaction through effective communication and problem resolution. Proven ability to ensure data integrity and streamline processes, contributing to team collaboration and operational efficiency. Recognized for attention to detail and delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Permit Analyst
AUE Staffing (for Orange County Permit Analyst)
09.2023 - Current
- Performs clerical review of applications consistent with departmental regulations
- Communicates and interacts effectively, verbally and in writing, with the general public regarding policy and procedure associated with obtaining and completing building permits
- Resolves customer problems and refers complex problems to higher-level supervisory or management staff as needed.
- Provides technical and general support regarding permitting requirements and processes to the permitting and plans review teams
- Assists with administrative tasks such as communicating by email, chat, and/or answering phones
- Verify electronic plans and documents for submittal accuracy. Route plans and documents for review
- Performs other related duties as assigned
Cosmetologist / Assistant
Salon Dulay Aveda
08.2021 - 12.2021
- Streamlined appointment scheduling process using salon management software, improving efficiency.
- Conducted thorough consultations to assess client needs, tailoring services for optimal results.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Cosmetologist
Clove Salon Aveda
10.2019 - 08.2021
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Performed a variety of hair services, including cutting, coloring, and styling techniques.
- Maintained cleanliness and organization of workstations to uphold hygiene standards.
- Assisted clients in selecting appropriate products for hair care and maintenance.
- Collaborated with team members to create a positive salon environment and enhance workflow efficiency.
- Answer phones, schedule appointments, check in check out customers
- Assisted in training new staff
- Maintained accurate financial and inventory records and reports
- Detailed oriented and performs work independently
Education
Cosmetology - Hair, Skin, And Nails
Aveda Institute
Winter Park, FL03-2021
Associate of Arts - General
Lake Sumter State College
Leesburg, FL05-2019
Skills
- Microsoft office
- Analytical thinking
- Team collaboration
- Attention to detail
- Documentation and reporting
- Data integrity assurance
- Time management
Timeline
Permit Analyst
AUE Staffing (for Orange County Permit Analyst)
09.2023 - Current
Cosmetologist / Assistant
Salon Dulay Aveda
08.2021 - 12.2021
Cosmetologist
Clove Salon Aveda
10.2019 - 08.2021
Cosmetology - Hair, Skin, And Nails
Aveda Institute
Associate of Arts - General
Lake Sumter State College
Similar Profiles
Esther KingEsther King
Life Guard at AUE StaffingLife Guard at AUE Staffing
Selena Masse, Ed.S., NBCTSelena Masse, Ed.S., NBCT
Middle Grades Social Studies Teacher at Orange County Schools (C.W. Stanford Middle/Orange Middle School) and Person County Schools (Southern Middle School)Middle Grades Social Studies Teacher at Orange County Schools (C.W. Stanford Middle/Orange Middle School) and Person County Schools (Southern Middle School)
Ashley CastroAshley Castro
Speech and Language Pathologist Assistant at Orange Tree StaffingSpeech and Language Pathologist Assistant at Orange Tree Staffing
Unsin LittletonUnsin Littleton
Registered Cardiovascular Invasive Specialist at Phoebe Putney Memorial HospitalRegistered Cardiovascular Invasive Specialist at Phoebe Putney Memorial Hospital
Shanta HillShanta Hill
Scheduler at Phoebe Home HealthScheduler at Phoebe Home Health