Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Melissa Mancha

Farmington,MN

Summary

Highly skilled in customer service with valuable experience at managing high-volume environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the any workplace reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

1
1
years of professional experience
1
1
Certification

Work History

Server

Texas Roadhouse
Apple Valley, MN
05.2022 - Current
  • I use my customer service skills to build relationships with guests and keep them coming back! I also use my sales skills to upsell meals and get people to buy bigger steaks
  • I effectively and efficiently address any problems I see around me and maintain an enjoyable work environment
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees on restaurant procedures and restaurant specific techniques.
  • Stayed informed about daily specials, new menu items, promotions.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed day-to-day duties accurately and efficiently.

Bank Teller

Wells Fargo
Apple Valley, MN
02.2024 - 06.2024
  • I used customer service skills to conduct financial transactions including foreign currency, change orders, bank checks, money orders, etc
  • I also would help conduct all of our single and dual control security tasks that helped ensure consumer safety
  • Also helped review transactions and train newer tellers
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Balanced daily cash deposits and vault inventory with very low error rate.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Trained employees on cash drawer operation.
  • Identified and reported suspicious behavior to security personnel as appropriate.

Local Store Marketer

Texas Roadhouse
Apple Valley, MN
05.2022 - 06.2023
  • I market through food runs in the community building relationships and achieving the goal of increasing sales by getting people in our community to visit our restaurant
  • Organized promotional events to drive foot traffic into the store.
  • Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
  • Identified potential markets and market segments with desired customers and gaps for optimum product demand.
  • Developed innovative strategies to increase customer loyalty and engagement with the store's brand.

Lead Hostess

Texas Roadhouse
Lakeville, MN
02.2021 - 05.2022
  • I keep all of the hostesses on track with our very fast paced environment
  • I make sure everyone has something to do, make seating accommodations for guests, inform guests about menu specials, help control the flow of the kitchen with seating patterns and speeds, update accurate quote times for different party sizes

Lead Sales Associate/Key Holder

Buckle
Burnsville, MN
02.2020 - 02.2021
  • I supervised all associates, ran opening and closing procedures like opening and closing registers and writing change orders, directed the team in visual merchandising and helped everyone improve their sales by sharing knowledge acquired from being top sales representative for 3 consecutive months
  • I also went over weekly progress reports with individual teammates to evaluate performance and impacted them with sales presentations
  • Additionally, always kept up with new product knowledge and merchandising techniques
  • Cross-trained on different positions to best support team during peak periods.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Managed cash register operations using POS system and processed sales and returns.

High School Camp Counselor

Independent School District 196
Apple Valley, MN
06.2019 - 07.2019
  • I helped the teacher explain and carry out projects with the class
  • I helped prepare course materials for the classroom
  • I also kept the children entertained and found new ways to keep the students engaged with their learning
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.

Education

Bachelor's degree - Finance

Metropolitan State University
Saint Paul, MN
12-2025

High school diploma -

Rosemount Senior High School
Rosemount, MN
01.2025

Associate in Arts (AA) - Economics

Normandale Community College
Bloomington, MN
05.2024

Associate of Science - Business

Normandale Community College
Bloomington, MN
05.2024

Certificate in Small Business Management -

Normandale Community College
Bloomington, MN
05.2024

Skills

  • Merchandising
  • Supervising Experience
  • Host/Hostess
  • Sales
  • Employee Orientation
  • Customer service
  • Serving
  • Professional appearance
  • Foreign language proficiency
  • Food safety practices
  • POS operation
  • Menu memorization
  • Effective customer upselling
  • Food spoilage prevention

Certification

Driver's License

Microsoft Office Excel Specialist

Certificate in Small Business Management: Normandale Community College

Languages

Spanish, Fluent

Accomplishments

  • Sales Top Performer award 2021
  • Teammate of the Season 2021

Timeline

Bank Teller

Wells Fargo
02.2024 - 06.2024

Server

Texas Roadhouse
05.2022 - Current

Local Store Marketer

Texas Roadhouse
05.2022 - 06.2023

Lead Hostess

Texas Roadhouse
02.2021 - 05.2022

Lead Sales Associate/Key Holder

Buckle
02.2020 - 02.2021

High School Camp Counselor

Independent School District 196
06.2019 - 07.2019

Bachelor's degree - Finance

Metropolitan State University

High school diploma -

Rosemount Senior High School

Associate in Arts (AA) - Economics

Normandale Community College

Associate of Science - Business

Normandale Community College

Certificate in Small Business Management -

Normandale Community College

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Melissa Mancha