Summary
Overview
Work History
Education
Skills
Certification
Awards
GOAL DRIVEN, LEADER, PASSIONATE PROFESSIONAL
Timeline
Generic

Melissa Manning

Ithaca,NY

Summary

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Hospital Manager

VCA Colonial Animal Hospital
04.2024 - 06.2025
  • Oversee daily operations of a busy veterinary clinic, including staffing, scheduling, and client services.
  • Manage a team of veterinarians, veterinary technicians, and support staff, providing leadership, training, and support to ensure high standards of care.
  • Develop and implement clinic policies, procedures, and protocols to ensure compliance with regulatory requirements and industry standards.
  • Monitor clinic performance metrics, including patient satisfaction, client retention, and financial performance, and implement strategies to achieve performance goals.
  • Coordinate with vendors, suppliers, and service providers to procure supplies, equipment, and medications, ensuring timely delivery and cost-effective purchasing.
  • Handle client inquiries, complaints, and feedback, resolving issues and ensuring positive client experiences.
  • Maintain accurate medical records and documentation, ensuring compliance with legal and ethical standards of veterinary practice.
  • Stay abreast of industry trends, advancements, and best practices in veterinary medicine, and implement changes as needed to enhance patient care and clinic efficiency.
  • Directed, supervised and evaluated work activities of 20 direct employees-medical, technical, clerical and maintenance team.

Office/Sales Manager

Aspen Dental Management
03.2023 - 04.2024
  • Oversight and overall management of high-volume dental practice. Proven record in improving office efficiencies, managing, hiring, training of a large team.
  • Provides financial management; forecasting wages, expenses, revenues, management of the facility and staff with ensuring our operation runs smoothly and profitably.
  • Key Results:
  • Enhanced office efficiency by 25% within the first 6 months by identifying areas of improvement and implementing appropriate corrective action.
  • Became #1 in our regional division to have the highest new patient treatment acceptance rate in August 2023
  • Collaborated with cross-functional teams to create promotional campaigns that increased brand visibility.

Manager, ILR Conference Centers (Ithaca and NYC)

Cornell University (School of Industrial and Labor Relations)
03.2017 - 03.2023
  • Oversight and management of the ILR Conference Services and centers located in Ithaca, NY, and NYC.
  • Management of administrative, support and financial staff, along with overall fiscal management of the conference centers.
  • Key Results:
  • Enhance operational efficiency and productivity by managing a combined operational budget of over $6M.
  • Creation and implementation of office policies and standard operating procedures
  • Marketing and showcasing the Conference Centers to potential internal and external clients.
  • Provide client tours of our conference centers.
  • Plan, create and organize school functions in collaboration with ILR departments.
  • Successful management of staff in Ithaca, NY, and NYC, including a catering operation of $375K annually within the Ithaca campus
  • Integral part in facilities management and opening of the NYC ILR Conference Center at 570 Lexington Ave. New York, NY in 2019
  • Negotiating and revising event and vendor contracts
  • Serve on university wide and school wide events’ committees.
  • Designed client feedback evaluations regarding our center’s services and events.
  • Developed facilities goals and marketing efforts.
  • Catering menu development for in-house catering at Ithaca Conference Center
  • Support and execute high profile events in our NYC conference center.

Conference Planner

Cornell University (Conference Services)
08.2010 - 03.2017
  • Coordinated and executed meetings, conferences, special programs and events for internal university departments and external, non-university groups.
  • Plan and manage all aspects of conference and events coordination from conception to completion, along with managing budgets, coordinating projects, and balancing priorities.
  • Key Results:
  • Manage and oversight of forty-three accounts consisting of 47 programs, equating to $3.6M annually.
  • Building and fostering relationships in a positive, productive manner with stakeholders, clients, representatives from different departments, vendors, and colleagues.
  • Recruit, hire, train, and mentor a large student staff (25+).
  • Identify costs and establish rates for conferences and extraordinary events held on campus; provide clients with a letter of agreement and issue/negotiate contracts.
  • Point person for management of all program budgets and responsible for oversight of establishing and assistance with our overall annual operating budget.
  • Serve as the primary contact and respond to RFPs for conference, events, space rentals, on-campus housing, and other services offered.
  • Determine viability of inquiries and respond appropriately with a designed proposal and tracking process.
  • Worked with facilities regarding capital projects for summer programs.
  • Provide guidance to clients in planning programs and events to include meeting organization, publicity, publications, online registration services, account management, facility reservations, budget development, marketing, on-campus housing coordination, catering and audio-visual and set-up support.
  • Designed client feedback evaluations on our services provided for conferences and events.

Corporate Event Coordinator

The CBORD Group, Inc.
01.2007 - 08.2010
  • Responsible for coordinating and executing all internal and external corporate events including CBORD’s User Group Conference, Regional User Meetings, quarterly employee events, sales meetings, company meetings, and Town Halls.
  • Key Results:
  • Secured $110K in corporate sponsorships in 2009 for the annual User Group Conference
  • Coordinated and executed the annual User Group Conference (700+ people) in different cities across the county.
  • Increased leads by 15% in 2009 by creating a direct mail and online campaign for the Supermarket segment.
  • Identified strategic mailing campaign to specific markets to increase annual conference attendance by 25%.
  • Registration management (both online and direct mail)
  • Monitor and generate website content for all CBORD conferences and employee events.
  • Improved and managed the CBORD Partner Xchange Program
  • Trained and solicited volunteers (internal and external) for work events.
  • Developed and implemented a justification tool kit for customers to justify their attendance at the annual User Group Conference to their leadership.
  • Maintained and stayed under budget for all events at all sites throughout the year.
  • Devised creative and cost-effective employee incentive and morale-boosting programs (including unique events and a tiered awards structure) that increased employee satisfaction and productivity.
  • In 2008 increased attendance to four regional user group meetings by 10%.
  • Coordinated logistics for corporate events, ensuring seamless execution and adherence to timelines.

Education

Collegiate Conference and Events Professional Certification

ACCED-I, CCEP

Harold D. Craft Leadership Program

Cornell University
New York
11.2018

Human Services

Tompkins Cortland Community College
Dryden
01.2001

Skills

  • Computer experience includes:
  • Dropbox
  • Drupal
  • Concur
  • Crestron
  • EMS (Event Management Software)
  • Event Master
  • EPMS (Dental scheduling)
  • Google platforms
  • Gmail
  • Guidebook
  • Handshake
  • Html coding
  • Kuali Financial System
  • Microsoft Office
  • Microsoft Teams
  • OIBEE Reporting
  • Outlook
  • POS Systems
  • PowerPoint
  • Presentation software
  • Publishing programs
  • Skype
  • Survey Monkey
  • Qualtrics
  • Webex
  • Zoom
  • 25Live
  • Canva
  • Salesforce
  • I am a fast learner of new processes and software
  • Operations management

Certification

  • ACCED-I, CCEP
  • Collegiate Conference and Events Professional Certification
  • Association of Collegiate Conference and Events Directors-International – Spring 2014

Awards

2019 – Annual ILR Employee Awards, Planning and Execution Team Award for the development and opening of ILR’s NYC Office and Conference Center, 2022 – Annual ILR Employee Awards, ILR Outstanding Service Award – Dedicated to the Ithaca and NYC Conference Services Team

GOAL DRIVEN, LEADER, PASSIONATE PROFESSIONAL

  • Financial Budget Management
  • Personnel Management
  • Relationship Building
  • Sales and Marketing
  • Customer Service Management
  • Customer Retention

Timeline

Hospital Manager

VCA Colonial Animal Hospital
04.2024 - 06.2025

Office/Sales Manager

Aspen Dental Management
03.2023 - 04.2024

Manager, ILR Conference Centers (Ithaca and NYC)

Cornell University (School of Industrial and Labor Relations)
03.2017 - 03.2023

Conference Planner

Cornell University (Conference Services)
08.2010 - 03.2017

Corporate Event Coordinator

The CBORD Group, Inc.
01.2007 - 08.2010

Collegiate Conference and Events Professional Certification

ACCED-I, CCEP

Harold D. Craft Leadership Program

Cornell University

Human Services

Tompkins Cortland Community College

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