Hi, I’m
Melissa Mares
Crosby,TX
Summary
Detail oriented and fast learner dedicated to provide customers with the best experience possible. Providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Highly-motivated employee with desire to take on new challenges.
Overview
7
years of professional experience
Work History
Sitel Call CenterRemote
Healthcare Customer Service Representative
12.2022 - 12.2023
Job overview
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Collected payments from patients and entered them into the billing system accurately.
- Updated patient files in accordance with company policy and procedure guidelines.
- Managed multiple projects simultaneously while meeting deadlines set by management team members.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Ross Dress for LessMont Belvieu, TX
Stock Room Associate
07.2020 - 11.2022
Job overview
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Assisted customers with finding the right product for their needs.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Handled customer complaints in a professional manner.
- Initiated friendly conversation with customers to determine level of assistance required.
Luna's Mexican RestaurantBaytown, TX
Hostess/Waitress
07.2016 - 06.2020
Job overview
- Greeted guests upon arrival and escorted them to their tables.
- Maintained clear communication with kitchen staff regarding customer orders.
- Handled cash payments and reconciled daily transactions accurately.
- Provided excellent customer service by addressing customer needs promptly.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
Education
Ross S SterlingBaytown, TX
High School Diploma
06-2016
Lee CollegeBaytown, TX
Some College (No Degree) from Biological And Physical Sciences
Skills
- Customer Service
- Multitasking and Organization
- Problem-Solving
- Money Handling
- Stress Tolerance
- Relationship Building
- Team Collaboration
- Fluent in Spanish
Languages
Spanish
Professional
Timeline
Healthcare Customer Service Representative
Sitel Call Center
12.2022 - 12.2023
Stock Room Associate
Ross Dress for Less
07.2020 - 11.2022
Hostess/Waitress
Luna's Mexican Restaurant
07.2016 - 06.2020
Ross S Sterling
High School Diploma
Lee College
Some College (No Degree) from Biological And Physical Sciences
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