Melissa Marr
Clarksville,IN
Summary
Helpful Telephone Operator with 10+ years of experience adept at providing detailed and correct information to inquiring customers. A strong attention to detail and excellent problem resolution skills. I come with a passion to serve the communities around me and a dedication to provide the ultimate customer service experience.
Overview
31
31
years of professional experience
Work History
COMMUNICATIONS OPERATOR
U OF L HEALTH
12.2017 - Current
- Responsible for routing all external / internal communications using a multi-line switchboard and emergency/code paging system
- Delivered exceptional customer service by addressing caller inquiries with empathy and professionalism.
- Communicate efficiently and effectively
- Establish and maintain positive experiences between internal and external customers.
- Supported customers by managing 350 calls per day efficiently while maintaining professionalism and upbeat tone.
Customer Service Representative
WALMART
11.2016 - 11.2017
- Responsible for routing all external / internal communications using a multi-line switchboard and paging system
- Communicate efficiently and effectively
- Establish and maintain positive experiences between internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
OFFICE MANAGER
MEADOW RIDGE FARM
07.1993 - 10.2017
- Directed all external and internal communication
- Coordinated customer / vendor appointments and employee work schedules
- Handled all financial aspects including tax preparation, and insurance requirements / reporting.
WARRANTY CUSTOMER SERVICE
SEARS
08.1999 - 10.2015
- Routed all external / internal communication
- Resolved customer disputes and billing errors
- Assisted external customers with extended warranties.
Education
Data Entry -
Prosser School of Technology
05.1993
General Studies -
North Harrison High School
05.1993
Skills
- HIPAA Compliant
- Medical Background
- Data Entry Expert
- Customer Service Driven
- Familiar with Insurance Requirements
- Empathy and patience
- Strong attention to detail
- Customer Service
- Professional Communication
- Telephone switchboard operation
Timeline
COMMUNICATIONS OPERATOR
U OF L HEALTH
12.2017 - Current
Customer Service Representative
WALMART
11.2016 - 11.2017
WARRANTY CUSTOMER SERVICE
SEARS
08.1999 - 10.2015
OFFICE MANAGER
MEADOW RIDGE FARM
07.1993 - 10.2017
Data Entry -
Prosser School of Technology
General Studies -
North Harrison High School