Hi, I’m
Marie Pangilinan
E
Little Egg Harbor Township,NJ
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Dedicated professional with proven performance in management, leadership, and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to fill the vacancy at your company successfully. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. I am seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Personable Health Coach with over 10 years of experience helping clients accomplish goals. Leverages in-depth knowledge of nutrition, movement, and health conditions to guide clients in building better habits to foster new results.
Overview
18
years of professional experience
9
years of post-secondary education
Work History
La Di Da Makeup and Lash Studio LLC, CERTIFIED LIFE COACH
OWNER/OPERATOR, esthetician
12.2010 - Current
Job overview
- Independent contractor working as a licensed, , life coach, and licensed massage therapist
- Responsible for scheduling all appointments and confirming all appointments.
- Utilized financial acumen to create budgets, analyze expenses, and make informed decisions about investments.
- Defined strategic plans and kept business on track to meet objectives.
- Built and maintained strong relationships at all levels of the organization.
- Facilitated successful completion of projects by managing timelines, assigning tasks, and monitoring progress on an ongoing basis
- Implemented safety protocols to ensure compliance with industry regulations while protecting workers' health and well-being
- Established and maintained business relationships with local suppliers to boost business.
- Identified problems, made decisions, and interpreted results based on quantitative techniques.
- Developed strong relationships with vendors to secure favorable pricing agreements.
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
- Managed the daily operations related to customer service, inventory management, and marketing.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Identified areas of improvement within the organization's operations and proposed innovative solutions for optimizing efficiency
- Maintained a high standard of customer service through quality assurance checks.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Kept operating expenses low with good business controls.
- Monitored industry trends to identify opportunities for improvement.
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Experienced with social media and communications platforms.
MASSAGE THERAPIST, La Di Da Makeup and Lash Studio LLC
01.2010 - Current
Job overview
- Explored and discussed progress toward goals to assist clients.
- Analyzed individual cases to coordinate counseling services.
- Evaluated client's physical or mental condition through interviews, observation or assessments.
- Established meaningful relationships with clients while providing guidance and support throughout their journey.
- Conducted research regarding current trends in life coaching practices in order to remain up-to-date with industry standards
- Researched current trends in coaching methods in order to stay up-to-date on best practices.
- Encouraged clients to take responsibility for their own lives by challenging them with thought provoking questions.
- Utilized active listening skills to foster trust between coach and client during sessions.
- Assisted clients in developing actionable steps towards achieving life balance through goal setting activities.
- Promoted healthy lifestyle habits such as physical activity, relaxation techniques, proper nutrition and adequate sleep
- Created a safe space for clients to share their stories, feelings, and experiences without judgement.
- Incorporated creative activities into session work such as journaling, art therapy, or music therapy.
- Held clients accountable for inaction in supportive yet direct way.
- Utilized effective listening skills while providing constructive feedback in order to facilitate client understanding of issues
- Assisted clients in developing action plans that incorporated short-term objectives as well as long-term strategies.
- Provided customized plans that incorporated both short-term and long-term objectives.
- Offered a non-judgemental approach when working with diverse populations from various backgrounds.
- Developed and implemented innovative techniques to motivate clients to reach their goals.
- Identified key areas of improvement in client lifestyle choices and provided personalized strategies for success.
- Helped clients set realistic goals and create action plans to accomplish goals.
- Identified areas where further education or training may be beneficial for both the coach and the client.
- Provided personalized guidance and support to clients in order to maximize their potential, develop self- awareness, and foster positive change
- Evaluated clients' advancement toward goal actualization.
- Integrated evidence-based practices into session work such as Cognitive Behavioral Therapy, Solution Focused
- Therapy, and Mindfulness Meditation Techniques
- Planned or conducted programs to prevent substance abuse or improve community health or counseling services.
- Referred clients to community resources or specialists.
- Created an environment conducive for open dialogue between coach and client by establishing trustworthiness and respect
- Adapted coaching style based on individual needs while maintaining professional boundaries at all times.
- Encouraged self-reflection as a tool for personal transformation through positive affirmations.
- Educated clients on the importance of maintaining balance between work life and personal life.
- Maintained accurate records of sessions including notes about conversations held with each client.
- Developed effective communication strategies that enabled clients to express themselves freely.
- Responded to crisis situations to handle severe mental health and behavioral issues.
- Provided ongoing support throughout the duration of each session by offering encouraging words or advice when needed
- Facilitated challenging conversations around difficult topics related to personal growth and development.
- Worked with clients to conquer habits preventing life and job advancements.
- Developed strategies designed to raise awareness among potential customers about services offered by life coaches
- Educated clients on stress management techniques such as relaxation exercises or deep breathing exercises.
- Developed and implemented a comprehensive life coaching program to help individuals reach their goals and aspirations
- Established meaningful connections with other professionals in the field of life coaching through networking events or online forums
- Developed personal growth plans for clients based on specific needs.
- Coached clients on how to identify opportunities for personal growth and development.
- Advised clients on how to manage stress, improve communication skills, increase motivation, and set achievable goals
- Promoted healthy coping mechanisms by teaching mindfulness techniques that could be used daily.
- Gave constructive feedback that was tailored specifically for each individual's needs.
- Coached clients on overcoming obstacles standing in way of achieving personal goals.
- Counseled clients on how to build successful relationships with family members, friends and colleagues.
- Guided clients on the path towards self-discovery by exploring core values, beliefs, and behaviors.
- Guided clients in developing skills or strategies to help overcome dependencies.
- Empowered individuals to take ownership of their lives by helping them discover their strengths and weaknesses.
- Responded quickly to meet customer needs and resolve problems.
- Focused on learning new skills and staying updated with industry changes.
- Massaged and kneaded muscles and soft tissues of body to provide treatment for medical conditions or injuries.
- Managed supplies inventory, ordering new items as needed to ensure adequate stock levels at all times.
- Observed client reaction to massage to modify techniques.
- Utilized various massage modalities and techniques to alleviate clients' chronic pain.
- Created educational flyers to teach benefit of massage for specific sporting activities.
- Prepared and blended oils and applied blends to clients' skin.
- Consulted with other health care professionals, such as physiotherapists, chiropractors, physicians, and psychologists, to develop treatment plans for clients
- Assessed client's soft tissue condition, joint quality, and muscle strength to develop treatment plans.
- Maintained a clean and professional treatment area at all times.
- Greeted customers with a friendly and professional demeanor.
- Developed positive relationships with clients through active listening and communication.
- Developed and proposed client treatment plans that specified which types of massage are to be used.
- Applied finger and hand pressure to specific points of body to reduce pain.
- Used wet compresses, ice and heating pads to promote clients' recovery and relaxation.
- Provided professional advice on how to maintain good health through the use of massage therapy techniques.
- Performed other adjunctive therapies and treatment techniques in addition to massage.
- Conducted routine assessments of clients' medical histories and conditions prior to administering massages.
- Massaged and kneaded muscles and soft tissues of body to provide treatment for medical conditions, injuries, or wellness maintenance
- Maintained accurate records of services provided and payments received in accordance with company policies.
- Provided clients with guidance and information about techniques for postural improvement and stretching, strengthening, relaxation, and rehabilitative exercises
- Maintained massage areas by restocking supplies and sanitizing equipment.
- Tailored each session according to the individual needs of each client.
- Sought out and arranged presentations to various groups on benefits of massage therapy to increase client base.
- Utilized knowledge of anatomy, physiology and kinesiology to create individualized treatment plans for each client.
- Demonstrated excellent customer service skills by providing a comfortable, safe and relaxing atmosphere for clients
- Treated clients in professional settings and traveled to clients' offices and homes.
- Utilized aromatherapy and offered suggestions on nutrition and stretching exercises to help in self-care.
- Ensured client confidentiality in accordance with HIPAA regulations.
- Recorded detailed prognosis, treatment and responses in client charts.
- Adapted massage techniques according to the client's specific needs or preferences.
- Assisted in creating an inviting environment that promoted relaxation during treatments.
- Monitored progress of clients to ensure optimal results from massage therapy treatments.
- Used complementary aids, such as infrared lamps, wet compresses, ice and whirlpool baths to promote clients' recovery, relaxation and well-being
- Provided guidance on lifestyle modifications that can improve overall wellness.
- Handled administrative duties such as scheduling appointments, responding to phone calls and taking payments.
- Performed deep tissue, Swedish, and sports massage techniques to improve clients' physical health and wellbeing.
- Conferred with clients about medical histories and problems with stress or pain to determine how massage will be most helpful
- Developed membership program to build clientele and establish constant volumes.
- Referred clients to other types of therapists when necessary.
- Assessed clients' soft tissue condition, joint quality and function, muscle strength and range of motion.
- Educated clients on massage benefits, proper body mechanics and self-care.
- Applied finger and hand pressure to specific points of body.
- Educated clients on the benefits of regular massage treatments.
- Met deadlines while maintaining high-quality deliverables.
- Performed general maintenance and repair.
- Provided efficient and courteous service to customers at all times.
- Identified ways to improve efficiency in operations and implemented process changes.
- Performed routine and scheduled maintenance services.
- Managed and coordinated multiple projects while ensuring timely completion.
- Developed departmental objectives, budgets, policies, procedures and strategies.
- Focused on learning new skills and staying updated with industry changes.
- Responded quickly to meet customer needs and resolve problems.
- Troubleshot minor problems and reported larger technical issues.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Experienced with social media and communications platforms.
- Participated in ongoing training to enhance own job skills and knowledge.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Sought continuing education opportunities to stay current with industry trends.
Behavioral Health Care
MEDICAL SECRETARY
02.2018 - 02.2019
Job overview
- Performed bookkeeping duties, such as credits, and collections, preparing and sending financial statements and bills and keeping financial records
- Actively participated in departmental meetings providing input when necessary.
- Reviewed incoming mail daily; sorted and distributed accordingly.
- Prepared correspondence for physician's signature as requested.
- Assisted with the development of policies and procedures pertaining to Medical Secretary duties.
- Liaised with various drug companies for patient medications and shipments.
- Answered telephones and directed calls to appropriate staff.
- Performed data entry into various computer applications such as billing systems or word processing programs.
- Interviewed patients to complete documents, case histories and medical forms.
- Processed insurance claims using appropriate software programs.
- Received and route messages and documents, such as laboratory results, to appropriate staff.
- Inventoried supplies regularly to ensure adequate stock levels were maintained.
- Contacted hospitals for medical records and imaging reports for physician review.
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
- Ordered office supplies when necessary to maintain an organized work environment.
- Reviewed and explained insurance plans to patients to educate on payment policies and procedures.
- Scanned documents into patient files according to established protocols.
- Maintained filing system for patient charts, medical reports, insurance forms and related documents; retrieved records as needed
- Managed patient information and medical records accurately and efficiently, utilizing electronic health record systems
- Ensured compliance with HIPAA regulations regarding the release of confidential information.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice
- Answered patient calls in regards to scheduling, medication issues and surgery-related questions.
- Organized and scheduled appointments with patients, physicians, and other healthcare providers.
- Completed documents, case histories, and forms, such as intake and insurance forms.
- Validated insurance information and obtained insurance referrals prior to patient visit.
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies.
- Transmitted correspondence and medical records by mail, e-mail and fax.
- Maintained medical records, technical library, and correspondence files.
- Greeted visitors in a friendly and courteous manner while maintaining confidentiality of patient information at all times
- Completed insurance or other claim forms.
- Provided administrative support to physicians, nurses, and other healthcare professionals.
- Generated patient-specific letters for insurance companies to ensure accurate reimbursement of services.
- Prepared and maintained patient charts, medical histories and charts for doctor on duty.
- Answered incoming calls in a professional manner, answered inquiries from patients and directed calls appropriately
- Sought continuing education opportunities to stay current with industry trends.
- Managed and coordinated multiple projects while ensuring timely completion.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Responded quickly to meet customer needs and resolve problems.
- Focused on learning new skills and staying updated with industry changes.
- Identified ways to improve efficiency in operations and implemented process changes.
Toms River, Bobbi Brown Cosmetics, N.J.
COUNTER MANAGER
10.2011 - 11.2012
Job overview
- Duties included responsibilities to pull sales numbers, motivate employees to increase sales, create, and provide work schedules
- Document employee sale progress
- Attend training seminars and perform ordinary makeup artist responsibilities.
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
- Trained new employees on cash register operations, customer service, product knowledge, and store policies.
- Maintained inventory levels by analyzing stock reports, placing orders, and verifying deliveries.
- Created weekly schedules for staff members according to workload and availability.
- Organized promotional events such as product demonstrations and special offers to attract customers.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Conducted performance reviews of team members in accordance with company policy.
- Analyzed daily sales figures and used data-driven insights to identify trends in consumer behavior.
- Minimized staff turnover through appropriate selection, orientation and training.
- Resolved customer complaints in a professional manner while upholding the integrity of the brand.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Collaborated effectively with other departments within the organization to achieve common goals.
- Conducted quality, timely performance feedback and performance appraisals.
- Led and directed team members on effective methods, operations and procedures
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Provided efficient and courteous service to customers at all times.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Participated in ongoing training to enhance own job skills and knowledge.
- Sought continuing education opportunities to stay current with industry trends.
- Responded quickly to meet customer needs and resolve problems.
- Worked with coworkers to complete tasks.
MAKEUP ARTIST, MAC CosmeticsToms River, N.J.
06.2008 - 10.2011
Job overview
- Duties include coordinated training and teamwork with managers
- Skilled and familiar with techniques for generating new business, assessing client needs, and making effective sales presentations, often involving detail in product knowledge
- Certified product specialist requiring mastery of product knowledge, planned, designed, and developed presentations, introduced the newest trends and product information
- Goals were to maintain enthusiasm and educate fellow associates on the newest trends and makeup fashions
- Attended workshops
- Analyzed trends in fashion, merchandise, and consumer needs
- Planned effective marketing strategies and employee sales programs
- Participated and volunteered in charity events.
- Adapted quickly when working under tight deadlines or unexpected changes in plans.
- Applied makeup to clients for special occasions, including weddings and proms, using a variety of techniques such as contouring, highlighting, shading, blending and airbrushing
- Maintained cleanliness standards within the work area at all times.
- Continuously updated knowledge base by researching new products, tools and techniques available in the market.
- Created brand awareness by sharing and demonstrating product knowledge.
- Experienced in applying false eyelashes with precision.
- Utilized excellent communication skills when interacting with colleagues, clients or vendors.
- Developed a variety of makeup looks suitable for a range of occasions.
- Ordered, displayed, and maintained supplies.
- Responded quickly to meet customer needs and resolve problems.
- Provided efficient and courteous service to customers at all times.
- Sought continuing education opportunities to stay current with industry trends.
- Focused on learning new skills and staying updated with industry changes.
- Worked with coworkers to complete tasks.
- Participated in ongoing training to enhance own job skills and knowledge.
MAKEUP ARTIST, Elizabeth Arden Red Door SpaGalloway, N.J.
ESTHETICIAN
01.2006 - 01.2008
Job overview
- Product knowledge, sales, and customer service
- Control individual department stocking and inventory responsibilities, review stock levels, organize, plan, order, and carry out event coordination
- Travel as required for product knowledge seminars and trends, while communicating with spa managers and executives for improved business
- Applying a facial massage, microdermabrasion, glycolic peels, makeup, and body treatments
- I have held the major responsibility for customer service, managing several functions with high customer and employee functions
- Participated, planned, and volunteered for charity events.
- Cleansed and toned skin to prepare for makeup application.
- Worked with clients with different skin types and tones.
- Recommended and explained use of cosmetics, lotions and creams to soften and lubricate skin and enhanced and restored natural appearance
- Adept at creating natural-looking makeup as well as dramatic evening looks.
- Managed time effectively in order to complete multiple tasks simultaneously without compromising quality of work
- Applied makeup, blending with clients' skin tone using sponges and brushes.
- Performed light administrative duties such as scheduling appointments or maintaining records.
- Applied makeup to clients for special occasions, including weddings and proms, using a variety of techniques such as contouring, highlighting, shading, blending and airbrushing
- Assisted customers with selecting appropriate products from store shelves.
- Familiar with a range of cosmetic brands and products; able to recommend suitable options for clients' desired look
- Maintained cleanliness standards within the work area at all times.
- Attended trade shows and seminars related to makeup artistry in order to stay current on industry trends.
- Gave facials to patrons, used special compounds, such as lotions and creams.
- Demonstrated exceptional customer service by providing personalized attention to each client.
- Utilized excellent communication skills when interacting with colleagues, clients or vendors.
- Created brand awareness by sharing and demonstrating product knowledge.
- Updated and maintained customer information records such as beauty services provided.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Sought continuing education opportunities to stay current with industry trends.
- Focused on learning new skills and staying updated with industry changes.
- Responded quickly to meet customer needs and resolve problems.
- Identified ways to improve efficiency in operations and implemented process changes.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Education
The University of Arizona Global Campus180 South Arizona Avenue, Suite #301 Chandler, AZ
DOCTORAL, PSYD from HEALTH PSYCHOLOGY
01.2023 - 07.2023
Ashford University8620 Spectrum Center Boulevard San Diego, CA 92123
MASTER'S DEGREE from HEALTHCARE ADMINISTRATION
01.2017 - 01.2019
Ashford University8620 Spectrum Center Boulevard San Diego, CA 92123
BACHELOR'S DEGREE from COMPLEMENTARY AND ALTERNATIVE HEALTH
01.2015 - 01.2017
Rizzieri's School of Healing And Wellness & Beauty And Wellness
Massage Therapy from Massage Therapy
01.2004 - 01.2006
LIBERAL ARTS1 College Dr, Toms River, NJ 08753
ASSOCIATE'S DEGREE from Liberal Arts
01.2010 - 06.2012
Yogamedco306 Ripple Park Drive Summerville, SC
Health And Wellness Coaching
12.2021 - 06.2022
Skills
Technical Writing Of All Writing Styles Included But Chicago, And MLA Critical Thinking And ResearchExcellent Typing SkillsAWARDS , Dean's List at Ashford University LANGUAGES 2 years of College French
Sales negotiation
Spa retail sales
Guest services expertise
Marketing and advertising
Scheduling
Documentation and reporting
Sales expertise
Professional demeanor
Business planning
Medical recordkeeping
Excellent team player
Relationship building and management
Customer consultation
Employee training and development
Individual and group coaching
Database recordkeeping
Health education
Nutrition
Information gathering
HIPAA compliant
Nutrition consultations
Abiding by safety protocols
Goal establishment and monitoring
Developing educational materials
Health education classes
Research abilities
Presentation skills
Interventions understanding
Community outreach
Prevention strategies
Program support
One-on-one coaching
Telehealth experience
Group Instruction
Training and Development
Teambuilding
MS Office
Good Telephone Etiquette
Organization and Time Management
Problem-Solving
Safety awareness
Nutritional education
Offensive and defensive strategy
Diligent
Team Bonding
Wellness coach
Motivational techniques
Verbal and written communication
Motivational leadership style
Responsible and reliable
Healthy lifestyle role model
Effective communication
Sound judgment
Informed consent
Study protocols
Proposal management
Research Planning
Excellent Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
The University of Arizona Global Campus
DOCTORAL, PSYD from HEALTH PSYCHOLOGY
01.2023 - 07.2023
Yogamedco
Health And Wellness Coaching
12.2021 - 06.2022
MEDICAL SECRETARY
Behavioral Health Care
02.2018 - 02.2019
Ashford University
MASTER'S DEGREE from HEALTHCARE ADMINISTRATION
01.2017 - 01.2019
Ashford University
BACHELOR'S DEGREE from COMPLEMENTARY AND ALTERNATIVE HEALTH
01.2015 - 01.2017
COUNTER MANAGER
Toms River, Bobbi Brown Cosmetics
10.2011 - 11.2012
OWNER/OPERATOR, esthetician
La Di Da Makeup and Lash Studio LLC, CERTIFIED LIFE COACH
12.2010 - Current
LIBERAL ARTS
ASSOCIATE'S DEGREE from Liberal Arts
01.2010 - 06.2012
MASSAGE THERAPIST, La Di Da Makeup and Lash Studio LLC
01.2010 - Current
MAKEUP ARTIST, MAC Cosmetics
06.2008 - 10.2011
ESTHETICIAN
MAKEUP ARTIST, Elizabeth Arden Red Door Spa
01.2006 - 01.2008
Rizzieri's School of Healing And Wellness & Beauty And Wellness
Massage Therapy from Massage Therapy
01.2004 - 01.2006