RAKIYA BROOKS
Palmdale,CA
Summary
Seeking a position in a prestigious company where my experience will be further developed and utilized, allowing me to contribute to the company's mission as I demonstrate my ability to work as a team player.
Overview
9
9
years of professional experience
Work History
Bus Operator
Victor Valley Transit Authority
01.2022 - 07.2024
- Operating coach/bus while following safe and defensive driving practices, maintaining scheduled routes white collecting fares, and validating passes
Public Security Officer
City of Palmdale
04.2019 - 12.2019
- Maintain daily log of all interactions with the public, encourage safe activities to patrons
Youth Assistant
America's Job Center of CA (TSE Program)
03.2019 - 11.2019
- Schedule and plan meetings/appointments
- Resolve office-related malfunctions and respond to requests or issues, organize office and assist associates in ways that optimize procedures
Customer Service Rep
Molina Healthcare
07.2017 - 10.2019
- Verifying insurance coverage and co pays for visits, going over claims and Rx, assisting members with choosing primary care physicians, updating member profiles
Customer Service Rep
Diagnostic Laboratories & Radiology
05.2015 - 06.2017
- Responsible for managing area workflow, scheduling patient exams, maintaining verbal communication, making, and receiving phone calls to facilities following up with test results and service
Education
High School Diploma -
Antelope Valley High School
Lancaster, CAAssociate of Arts - Criminal Justice
Antelope Valley College
Lancaster, CA05-2025
Skills
- HIPAA COMPLIANT
- ICD-10 MEDICAL BILLING AND CODING
- TYPE 40WPM
- CRITICAL THINKING
- CUSTOMER SERVICE
- ACTIVE LISTENING
- GREAT INTERPERSONAL SKILLS
- EXCELLENT ORAL AND WRITTEN SKILLS
- MICROSOFT OFFICE (WORD, OUTLOOK, POWERPOINT, EXCEL)
- INSURANCE VERIFICATION
- TEAM PLAYER
Timeline
Bus Operator
Victor Valley Transit Authority
01.2022 - 07.2024
Public Security Officer
City of Palmdale
04.2019 - 12.2019
Youth Assistant
America's Job Center of CA (TSE Program)
03.2019 - 11.2019
Customer Service Rep
Molina Healthcare
07.2017 - 10.2019
Customer Service Rep
Diagnostic Laboratories & Radiology
05.2015 - 06.2017
High School Diploma -
Antelope Valley High School
Associate of Arts - Criminal Justice
Antelope Valley College
Similar Profiles
Olojio AlvarezOlojio Alvarez
Operator at Victor Valley TransitOperator at Victor Valley Transit
Kalin WestoverKalin Westover
Operations Supervisor at Victor Valley Wastewater Reclamation AuthorityOperations Supervisor at Victor Valley Wastewater Reclamation Authority
Jordan RodriguezJordan Rodriguez
Electrical and Instrumentation Intern at Victor Valley Waste Reclamation AuthorityElectrical and Instrumentation Intern at Victor Valley Waste Reclamation Authority