RAKIYA BROOKS
Palmdale,CA
Summary
Seeking a position in a prestigious company where my experience will be further developed and utilized, allowing me to contribute to the company's mission as I demonstrate my ability to work as a team player.
Overview
9
9
years of professional experience
Work History
Bus Operator
Victor Valley Transit Authority
01.2022 - 07.2024
- Operating coach/bus while following safe and defensive driving practices, maintaining scheduled routes white collecting fares, and validating passes
Public Security Officer
City of Palmdale
04.2019 - 12.2019
- Maintain daily log of all interactions with the public, encourage safe activities to patrons
Youth Assistant
America's Job Center of CA (TSE Program)
03.2019 - 11.2019
- Schedule and plan meetings/appointments
- Resolve office-related malfunctions and respond to requests or issues, organize office and assist associates in ways that optimize procedures
Customer Service Rep
Molina Healthcare
07.2017 - 10.2019
- Verifying insurance coverage and co pays for visits, going over claims and Rx, assisting members with choosing primary care physicians, updating member profiles
Customer Service Rep
Diagnostic Laboratories & Radiology
05.2015 - 06.2017
- Responsible for managing area workflow, scheduling patient exams, maintaining verbal communication, making, and receiving phone calls to facilities following up with test results and service
Education
High School Diploma -
Antelope Valley High School
Lancaster, CAAssociate of Arts - Criminal Justice
Antelope Valley College
Lancaster, CA05-2025
Skills
- HIPAA COMPLIANT
- ICD-10 MEDICAL BILLING AND CODING
- TYPE 40WPM
- CRITICAL THINKING
- CUSTOMER SERVICE
- ACTIVE LISTENING
- GREAT INTERPERSONAL SKILLS
- EXCELLENT ORAL AND WRITTEN SKILLS
- MICROSOFT OFFICE (WORD, OUTLOOK, POWERPOINT, EXCEL)
- INSURANCE VERIFICATION
- TEAM PLAYER
Timeline
Bus Operator
Victor Valley Transit Authority
01.2022 - 07.2024
Public Security Officer
City of Palmdale
04.2019 - 12.2019
Youth Assistant
America's Job Center of CA (TSE Program)
03.2019 - 11.2019
Customer Service Rep
Molina Healthcare
07.2017 - 10.2019
Customer Service Rep
Diagnostic Laboratories & Radiology
05.2015 - 06.2017
High School Diploma -
Antelope Valley High School
Associate of Arts - Criminal Justice
Antelope Valley College
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