FELYNE VIRUET
Corona,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Administrative Support Assistant
Northwell Health
05.2023 - Current
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
Customer Service Representative
Koeppel Auto Group
Queens, NY
08.2021 - 02.2023
- Handled over 190 Incoming and out going phone calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated and maintained information in customer accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
Customer Service and Administrative Supervisor
Major World
Long Island City, NY
06.2012 - 07.2021
- Managed department call volume of 200 plus outgoing and incoming calls.
- Provided excellent customer service to callers requiring assistance for any type of issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2013
Skills
- Customer Service and Assistance
- Database Management
- Client Resolution
- Spanish Interpreting
- Microsoft Office
- Time Management
- Database Entry
- Availability Record Keeping
- Business Development
- Administrative and Office Support
Timeline
Administrative Support Assistant
Northwell Health
05.2023 - Current
Customer Service Representative
Koeppel Auto Group
08.2021 - 02.2023
Customer Service and Administrative Supervisor
Major World
06.2012 - 07.2021
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York