Melissa Martel
Van Nuys,CA
Summary
Experienced Medical Assistant and Phlebotomist with 5 years of clinical experience seeking a challenging position in a healthcare establishment. I aim to contribute practical skills and expand my medical knowledge in diverse healthcare environments. Proficient in clinical and administrative duties, I possess strong skills in patient care, medical procedures, and electronic health records. With a focus on teamwork, adaptability, and delivering high-quality results, I am reliable in fast-paced environments and adept at effectively supporting both medical staff and patients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant/Lead Phlebotomist
Mary and Dick Allen Diabetes Center
10.2024 - 03.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort. (Procedure: Eversense 365 Insertion/removal)
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Collected co-payments or full payments from customers.
- Submitted prior authorization for Endocrine Medication such as but not limited to ( Metformin, Insulin, Glipazide, Rybelsus) for physicians, healthcare providers and patients.
- Downloaded CGM Reports for: Tandem, Dexcom, Libre Freestyle, Stello, Medtronic.
- Instructed patients on the use of medication for Wegovy, Mounjaro and ozempic.
- Proficient in the use of CoverMyMeds for streamlining prior authorization processes and improving patient access to medications.
- Experienced with Parachute for managing patient care and enhancing communication within healthcare teams.
- Knowledgeable in Cloudtop for optimizing workflow and data management
Laboratory Technician | Phlebotomist
Smart Cures Clinical Research
03.2023 - 09.2024
- Supervise and manage laboratory operations at Smart Cures Clinical Research in the role of Laboratory Technician / Phlebotomist Supervisor.
- Ensure proper handling and processing of specimens, conduct phlebotomy procedures for blood sample collection from patients of all ages, and perform data entry and quality control tasks for patient and test information.
- Strictly adhere to laboratory safety protocols, including the proper disposal of biohazardous materials.
- Train and supervise laboratory trainees during their clinical rotations and inpatient care.
- Utilize electronic medical record (EMR) systems (PPD, iMedidata, Medpoint) to document patient information and maintain accurate records.
- Collaborate closely with healthcare professionals to ensure timely and accurate test results and reports.
Laboratory Technician | Phlebotomist
St John's Providence Hospital
06.2021 - 01.2023
- Receive and unpack specimens from various departments, including ER, inpatient and outpatient care, and urgent care.
- Proficient in handling and processing diverse specimen types, including blood bank, ST, and RT specimens.
- Conduct blood draws for inpatients, including anaerobic and aerobic collections, and collect samples from patients of all ages, from infants to geriatrics.
- Perform Gram Stains in BACT and prepare stool and urine aliquots in the laboratory.
- Ensure timely shipment of specimens to external laboratories for testing and supervise trainees during their clinical rotations.
- Prioritize infection control measures while ensuring patient comfort during phlebotomy procedures.
- Utilize the EMR system (Epic) for accurate documentation and record-keeping.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
Medical Assistant | Phlebotomist
La Clinica de 24 Horas
03.2020 - 06.2021
- Procure blood samples from patients and prepare them for examinations and treatments, including obstetric procedures.
- Administer vaccinations, including influenza and vitamin supplements, and provide assistance with IV infusions.
- Preserve blood samples in appropriately labeled containers and apply dyes as needed.
- Monitor vital signs, including blood pressure, heart rate, and respiratory measurements.
- Track inventory of blood draw tools and conduct analyses on blood and urine samples.
- Conduct patient interviews, review and update medical records, and maintain insurance details.
- Perform EKGs, rapid COVID-19 tests, and PCR, and assist physicians in minor procedures, including obstetric assessments.
- Communicate with patients and colleagues to provide updates on order statuses and respond to inquiries.
- Assist with administrative tasks, including relaying and faxing test results and creating specimen labels.
- Conducted venipuncture and other CT procedures.
Education
AA - Psychology, Biology
COASTLINE COMMUNITY COLLEGE
01.2023
Skills
- Tissue Culture Expertise
- Flow Cytometry Analysis
- Performance Evaluation Methods
- Biological Sample Preparation
- Chemical Safety Management
Websites
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certified Clinical Medical Assistant (CCMA)
- Basic Life Support (BLS) - American Heart Association
Timeline
Medical Assistant/Lead Phlebotomist
Mary and Dick Allen Diabetes Center
10.2024 - 03.2025
Laboratory Technician | Phlebotomist
Smart Cures Clinical Research
03.2023 - 09.2024
Laboratory Technician | Phlebotomist
St John's Providence Hospital
06.2021 - 01.2023
Medical Assistant | Phlebotomist
La Clinica de 24 Horas
03.2020 - 06.2021
AA - Psychology, Biology
COASTLINE COMMUNITY COLLEGE
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