Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Hi, I’m

Melissa Martin

Customer service
Salisbury,MA
Melissa Martin

Summary

Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
years of professional experience

Work History

Andymans
Amesbury, Massachusetts

Front Counter
06.2024 - Current

Job overview

  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

The Grog bar and grill
Newburyport, Massachusetts

Bartender
01.2022 - 12.2023

Job overview

  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Effectively multitasked within fast-paced environment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Provided drink suggestions to customers based on their preferences.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.

Gracie’s
Salisbury, Massachusetts

Bartender
03.2021 - 10.2021

Job overview

  • Prepared cocktails from bar recipes
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

UNOS
Boston , MA

Bartender Shift Manager
03.2016 - 03.2020

Job overview

  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

Burlington High School
Burlington, MA

High School Diploma
05-2000

University Overview

Skills

  • Customer service
  • Mixology techniques
  • Upselling strategies
  • Inventory management
  • Multitasking Abilities
  • Communication
  • Time management
  • Communication skills
  • Team management
  • Organization and time management
  • Supervision and leadership

References

References

References available upon request.

Certification

  • Dialysis Training - 6 months

Timeline

Front Counter
Andymans
06.2024 - Current
Bartender
The Grog bar and grill
01.2022 - 12.2023
Bartender
Gracie’s
03.2021 - 10.2021
Bartender Shift Manager
UNOS
03.2016 - 03.2020
Burlington High School
High School Diploma
Melissa MartinCustomer service