Melissa Martin
Deputy
Summary
Dynamic professional with a Master's Degree in Business Administration and a robust background in business, customer service, and finance. Proven ability to collaborate effectively with colleagues at all levels, fostering a positive work environment while driving team success. Extensive training under esteemed managers and supervisors has refined leadership skills and strategic thinking, positioning as a valuable asset for managerial roles. Committed to leveraging expertise to contribute to organizational growth and success.
Overview
20
20
years of professional experience
Work History
Accounting Clerk I
Merrill Lynch / Bank of America
Jacksonville, FL
- Data Entry
- Filing
- Managing accounts
- Temporary position
Housekeeping / Relief Supervisor
Encompass, NorthEast Florida State Hospital
Macclenny, FL
08.2025 - 01.2026
- Oversaw the use of cleaning devices and supplies to execute cleaning tasks to the highest standards. Managed daily cleaning of patient wards, nursing stations, administrative areas, treatment rooms, waiting areas, and other designated spaces to uphold cleanliness for nursing staff, residents, and administration. Complied with OSHA regulations to foster a safe and hygienic environment for all hospital employees.
- Managed family obligations and addressed significant personal matters, including the loss of family members, during a temporary employment gap.
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Coordinated schedules and assignments to optimize resource allocation.
- Trained and mentored team members on efficient workflow practices.
- Collaborated with management to align team objectives with organizational goals.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Cashier/Customer Service
Exxon-Mobil
Macclenny, FL
09.2023 - 10.2024
- Acted as the first point of contact for customers, providing excellent customer service and support where needed, addressing any inquiries they may have. On a daily basis assisted customers with purchases, transactions, promoting products through cross-selling. I also aided in the organization and inventory of the products as they were ordered, along with food preparation. Assisted management with onboarding and training of new-hires and administrative duties.
Housekeeping
Encompass, NorthEast Florida State Hospital
05.2023 - 08.2023
- Use cleaning devices, products, supplies and equipment to perform cleaning tasks at the highest of quality. Clean patient wards, nursing stations, administrative areas, treatment rooms, waiting areas, and other areas as assigned on a daily basis to ensure a clean environment for nursing staff, residents and administration. Adhered to OSHA standards and ensured a safe and clean environment for all who work at the hospital.
Cashier/Customer Service
Exxon-Mobil
Macclenny, FL
02.2023 - 05.2023
- Acted as the first point of contact for customers, providing excellent customer service and support where needed, addressing any inquiries they may have. On a daily basis assisted customers with purchases, transactions, promoting products through cross-selling. I also aided in the organization and inventory of the products as they were ordered, along with food preparation.
Loss Mitigation Processing specialist / Mortgage Closer
Freedom Mortgage
08.2020 - 01.2023
- Under direct supervision, would process loans for loss mitigation options on all loan types (VA, FHA, Conventional, Freddie Mac, Fannie Mae). Performed multiple duties ranging from training of new hires to pulling reports for management and maintaining an active pipeline.
- Verified loan documents from income, assets, appraisal and mortgage notes/ deeds for use in the mitigation process.
- Input proper loan information into the system for accurate underwriting of loan.
- Evaluated loans for approval and all possible options available to the borrower to maintain their home status.
- Assisted in training of new hires on a timely basis.
- Assisted management with reports and building a working spreadsheet for the entire team
- Assisted team members with any issues in their loans and was able to keep up with my personal projects / pipeline without hesitation.
- Laid off due to market constraints
Front Office/ Human Resources Asst. Manager
Builder's First Source
Jacksonville, FL
12.2018 - 06.2020
- Under direct supervision of the HR Manager, I aided in the running of the office functions and ensured a smooth work environment for all employees
- Greeted visitors, determined the nature of their business, and notified appropriate staff members while ensuring office security measures are followed correctly.
- Prepared routine correspondence, office forms and/or other business related documents; handled incoming and outgoing mails and phone communications.
- Performed office supply inventory and replenished inventory where needed.
- Arranged meetings and conferences, maintained calendars and made travel reservations and itinerary for executive staff where needed.
- Accounting for time and attendance; Handle processing of hiring, terminations and payroll.
- Resigned
- 10/2018 - 12/2018 - unemployed
Senior Mortgage loan Processor
Digital Risk Mortgage, LLC
Jacksonville, FL
07.2015 - 10.2018
- Program identification and ensuring that the corresponding guidelines are adhered to
- Validating the AUS decision including the review of AUS to identify errors or additional conditions that may be required
- Validate all supporting documentation submitted to underwriting including credit, title, appraisal, income, assets, and insurance.
- Review of the credit report for accuracy and any issues that may appear
- Limited appraisal review
- Review of the title for accuracy and inconsistencies
- Calculation of DTI, income, assets and LTV/CLTV
- Review for possible misrepresentation, omissions, inaccuracies, and possible instances of fraudulent information.
- Prepared mortgage loan applications and supporting documentation to be reviewed by underwriting for consideration of approval.
- Order title, appraisal, insurance, tax transcripts.
- Review AUS to ensure accurate review of previous submission(s)
- Collect documentation required by AUS from the home owner and submit the loan to underwriting.
- Laid off due to market constraints
Mortgage Loan Processor
CitiGroup, INc
Jacksonville, FL
04.2012 - 07.2015
- Prepared mortgage loan applications and supporting documents to be reviewed by underwriting for consideration of approval.
- Ordered title, appraisal, insurance, tax transcripts
- Reviewed AUS to ensure accurate review of previous submission(s)
- Reviewed supporting documents needed as requested by underwriting for completeness and accuracy prior to submission to underwriting for full approval.
- Complete closing checklist to ensure all information and conditions are met prior to submission to the closing department for closing of the loan.
Short Sale Mortgage negotiator
Bank of America
Jacksonville, FL
09.2011 - 01.2012
- Negotiating fees, data entry, managing accounts / Full-Time Contractor work
Teacher Aide
Church of Good Samaritan Anglican Church
Middleburg, FL
02.2011 - 06.2011
- Aided in teaching duties with Pre-K students - Part-time
Administration
MPS Group under Accounting Principals
Jacksonville, FL
10.2010 - 01.2011
- Filing, Sorting, Faxing, Copying
Data entry
Maxwell House Coffee LLC
Jacksonville, FL
08.2010 - 10.2010
- Data entry - Temporary position
Construction Loan Administration
Wachovia Bank/Wells Fargo Bank
Jacksonville, FL
09.2005 - 12.2009
- Perform clerical, administrative and general office duties for multiple administrators and management which included completion of forms, correspondence and memoranda
- Maintained supplies for processors to complete their job of processing Construction loans
- Travel arrangements for executive staff
- Coordinated meetings for executive staff as needed.
Education
Masters - Business Administration
University of Phoenix
Jacksonville, FL08.2014
Bachelors of Science - Business
University of Phoenix
Jacksonville, FL03.2005
High School diploma - General Education
Mandarin Senior High School
Jacksonville, FL06.1993
Associate in Arts - undefined
Florida Community College of Jacksonville
Jacksonville, FL12.1995
Skills
- Loss Mitigation
- Mortgage Loan Processing
- Advanced knowledge of Microsoft Office/ Outlook
- Mortgage / Banking experience 20 years
- Front office / Administrative experience
- Work well with others
- Extensive cash handling experience
- Clerical support
- Administrative support
- Organization skills
- Time management
Former name
Melissa Wojciehowski
Timeline
Housekeeping / Relief Supervisor
Encompass, NorthEast Florida State Hospital
08.2025 - 01.2026
Cashier/Customer Service
Exxon-Mobil
09.2023 - 10.2024
Housekeeping
Encompass, NorthEast Florida State Hospital
05.2023 - 08.2023
Cashier/Customer Service
Exxon-Mobil
02.2023 - 05.2023
Loss Mitigation Processing specialist / Mortgage Closer
Freedom Mortgage
08.2020 - 01.2023
Front Office/ Human Resources Asst. Manager
Builder's First Source
12.2018 - 06.2020
Senior Mortgage loan Processor
Digital Risk Mortgage, LLC
07.2015 - 10.2018
Mortgage Loan Processor
CitiGroup, INc
04.2012 - 07.2015
Short Sale Mortgage negotiator
Bank of America
09.2011 - 01.2012
Teacher Aide
Church of Good Samaritan Anglican Church
02.2011 - 06.2011
Administration
MPS Group under Accounting Principals
10.2010 - 01.2011
Data entry
Maxwell House Coffee LLC
08.2010 - 10.2010
Construction Loan Administration
Wachovia Bank/Wells Fargo Bank
09.2005 - 12.2009
Accounting Clerk I
Merrill Lynch / Bank of America
Bachelors of Science - Business
University of Phoenix
High School diploma - General Education
Mandarin Senior High School
Associate in Arts - undefined
Florida Community College of Jacksonville
Masters - Business Administration
University of Phoenix