Melissa Martinez
Chicago
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods.
Overview
3
3
years of professional experience
Work History
OPERATIONS SPECIALIST
APPLE
07.2022 - Current
- Collaborated with cross-functional teams to identify and address operational challenges, promoting a culture of continuous improvement
- Oversaw inventory management for both back-of-house and front-of-house operations, ensuring seamless business functions
- Assisted Tech Merchandising Pro with visual merchandising, overnights, launches, and table refinishing
- Conducted regular audits of inventory processes to ensure compliance with company standards and enhance operational reliability
- Delivered exceptional service during order pickups by addressing customer inquiries and ensuring a positive experience
- Assisted in the training of new team members on scanning procedures and inventory management best practices, resulting in improved team productivity
- Led continuous improvement initiatives and revamped processes across key operational areas while developing new standard operating procedures and best practices
- Prioritized prompt inventory receipt and replenishment for the sales floor, effectively managing multiple tasks to support team efficiency and enhance the customer experience
- Supported the Operations Lead with preservation projects, including supply ordering and distribution, and coordinated store repairs with third-party vendors
- Demonstrated expertise in inventory control by conducting accurate physical counts and timely reconciliations, ensuring optimal customer experience with Apple's Real Time Inventory system
- Achieved top-tier performance in shrink and accuracy metrics, including Runner, Immediate Delivery, Pickup, Trade-in, and Return to Warehouse, consistently exceeding company standards
- Proficient in SAP, RIO, GBI portal, Concierge, Repair Central, Pages, Keynote, Microsoft Office, and Excel
Education
Associate in Arts (A.A.) -
Oakton College
05.2024
Google Cybersecurity -
COURSERA
01.2025
Skills
- Problem-solving abilities
- Time management
- Goal Setting
- Adaptability and Flexibility
- Reliability
- Performance metrics
Timeline
OPERATIONS SPECIALIST
APPLE
07.2022 - Current
Google Cybersecurity -
COURSERA
Associate in Arts (A.A.) -
Oakton College
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