Melissa Martus
Cheshire,CT
Summary
Versatile healthcare professional specializing in care coordination and patient communication. Enhances patient experiences through meticulous attention to detail and collaborative teamwork, driving improvements in scheduling and overall care efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clinical Services Facilitator
Yale New Haven Hospital
New Haven , CT
05.2025 - Current
- Act as the primary liaison between Diagnostic Radiology and referring physician offices to coordinate and optimize patient scheduling across all imaging modalities.
- Review clinical information to ensure medical necessity, accuracy of exam orders, and appropriate sequencing of complex radiology procedures with labs, clinic visits, and OR schedules.
- Assess workflow, resource availability, urgency, and patient needs to schedule inpatient and outpatient exams with appropriate priority across multiple YNHH imaging sites.
- Collaborate with referring providers and section coordinators to accommodate urgent add‑ons, next‑day scheduling, and requests with nursing and advanced practice teams.
- Confirm imaging protocols prior to procedures, identify missing clinical information, and resolve issues with appropriate radiology services to ensure seamless patient care.
- Provide patients and referring offices with detailed exam preparation instructions, including laboratory requirements, NPO guidelines, and safety questionnaires.
- Monitor quality-assurance indicators, such as incomplete exams and scheduling errors, and initiate corrective actions to enhance accuracy and efficiency in clinical operations.
- Maintain compliance with HIPAA and departmental policies.
- Support departmental patient-experience goals by demonstrating patient-centered communication and empathy, contributing to a culture of service excellence.
Lead Dietetic Technician
Yale New Haven Hospital Saint Raphael Campus
09.2023 - Current
- Educate patients on dietary changes to manage medical conditions, thereby improving health indicators.
- Deliver needs-based dietary education and advice to patients and families, supporting adherence to specified diet plans.
- Assist in modifying the daily menu in accordance with the physician's written diet order and nutrition regulations.
- Support timely meal service by effectively organizing and prioritizing tasks in a fast-paced healthcare environment.
- Foster open communication and teamwork within the dietetic department, enhancing a collaborative work atmosphere.
- Enhance call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Handle escalated calls professionally, effectively resolving complex issues and ensuring patient satisfaction.
- Master multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for patients.
Administrative Coordinator
TAG Virtual Wellness
04.2022 - 05.2025
- Managed administrative operations for a virtual dietetics practice, ensuring smooth workflow and efficiency.
- Scheduled and managed patient appointments for registered dietitians across multiple locations.
- Utilized scheduling software to coordinate telehealth and in-person visits efficiently.
- Coordinated virtual meetings and telehealth sessions, ensuring seamless scheduling and effective technology troubleshooting.
- Handled client communication via phone, email, and chat, providing exceptional customer service and timely responses.
- Provided front-line customer support by answering patient inquiries regarding services, insurance, and scheduling.
- Maintained and organized a database of client information, ensuring accuracy and HIPAA compliance.
- Developed and maintained office procedures to enhance organization and streamline operations in a remote work environment.
- Collaborated with dietitians to optimize scheduling, increase appointment availability, and improve patient access.
Dietetic Technician Registered
Masonicare Health Center
11.2005 - 06.2023
- Provided direct care and nutrition therapy to assigned patients in long term, short term and acute care facility.
- Implemented and communicated nutritional care plans to health care team members.
- Provided education to patients on therapeutic nutrition, ingredient selection, food preparation, and meal planning, empowering them to make informed dietary choices.
- Evaluated patients' nutritional status using current scientific literature and methods.
- Communicated new recommendations and diet changes to health care professionals and clients.
- Assessed dietary processes to ensure compliance with accreditation standards.
- Contributed to annual DPH regulatory survey committee by reviewing compliance standards.
- Coordinated with implementation team for successful EMR transition from Cerner to Point Click Care, ensuring seamless integration of patient data.
- Partnered with implementation team for menu system software transition from Meditech to Point Click Care, enhancing dietary management capabilities.
- Developed and distributed educational materials for patients to reference between appointments.
Food Service Supervisor
Masonicare Health Center
11.2003 - 11.2005
- Maintained health and food safety standards at all stages, from storage through delivery.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Ensured cleanliness, organization, and sanitation of guest and work areas to meet established standards.
- Coordinated team schedules and shift assignments to optimize staff coverage and operational efficiency.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Balanced cash registers, reconciled transactions, and managed timely deposits of establishment's earnings.
- Limited portion sizes and used garnishes to control food costs.
Food Service Supervisor
Milford Hospital
07.2003 - 11.2003
Dietetic Technician
Yale New Haven Hospital
01.2003 - 07.2003
Education
Bachelor of Science - Healthcare Administration
Charter Oak State College
New Britain, CT05-2026
Associate of Science - Nutrition
Gateway Community College
New Haven, CT05-2003
Skills
- Care coordination
- Patient assessment
- Electronic health records
- Appointment scheduling
- Patient communication
- Data management
- Problem solving
- Multitasking
- Team collaboration
- Attention to detail
Certification
Dietetic Technician Registered
Timeline
Clinical Services Facilitator
Yale New Haven Hospital
05.2025 - Current
Lead Dietetic Technician
Yale New Haven Hospital Saint Raphael Campus
09.2023 - Current
Administrative Coordinator
TAG Virtual Wellness
04.2022 - 05.2025
Dietetic Technician Registered
Masonicare Health Center
11.2005 - 06.2023
Food Service Supervisor
Masonicare Health Center
11.2003 - 11.2005
Food Service Supervisor
Milford Hospital
07.2003 - 11.2003
Dietetic Technician
Yale New Haven Hospital
01.2003 - 07.2003
Bachelor of Science - Healthcare Administration
Charter Oak State College
Associate of Science - Nutrition
Gateway Community College