Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Mascotti

Smyrna,Ga

Summary

Highly experienced professional with a strong background in project coordination, office management, and customer service. Seeking a role to fully leverage skills and expertise. Adept at efficiently managing multiple projects, ensuring seamless operations, and delivering exceptional customer experiences. Proven ability to effectively communicate and collaborate with cross-functional teams to achieve organizational goals. Committed to providing top-notch support and driving success in a dynamic work environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Insurance Coordinator

Hallmark Dental
  • Verify patient’s Insurance, coordinate billing (EOBs), schedule appointments and fill in as needed as the receptionist.
  • 1 year

Office Assistant

Body Symmetry
  • Processing peptides, labeling, filing, assisting with blood draws, IV bags
  • Mailing packages and updating systems.
  • 1 year

Team Leader / Supervisor

Compass Marketing Research
  • Training, payroll, supervised office staff, data entry, ensured production goals were met.
  • Coordinate market studies, facilitating, recruiting, organizing, scheduling appointments with study candidates.
  • Manage large amounts of inbound/outbound calls, assist in house staff with clerical needs.
  • 7 years

Call Center Specialist

Southern Cross Gas Company
  • Started up the call center and trained other employees on work procedures.
  • Scheduled appointments for technicians, resolved operational issues, complex problem solving, devised unique solutions for trainees
  • Data entry, inbound/outbound calls. Filing.
  • 4 years

Meat and Seafood Manager

Kroger
08.2023 - Current
  • Maintained a clean, safe, and organized work environment, adhering to strict health and safety regulations to ensure food safety compliance.
  • Optimized ordering processes by analyzing sales data patterns, resulting in more accurate forecasting of inventory needs.
  • Spearheaded cross-departmental initiatives aimed at increasing store traffic, collaborating with other departments on joint promotions or events.
  • Managed budgets effectively by monitoring expenses, reducing waste, and adjusting purchasing strategies as needed.

Education

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ETI Tech
01.2005

High School - undefined

North Springs High School
01.1999

Skills

  • Call Center, Clerical, Communication Skills, Customer Relations, Training, Management, Management, Marketing, Microsoft Office, Microsoft Windows, Networking, Problem Solving, Telephone Skills

Certification

Medical Assistant, Bill and coding degree, Phlebotomy

Timeline

Meat and Seafood Manager

Kroger
08.2023 - Current

Insurance Coordinator

Hallmark Dental

Office Assistant

Body Symmetry

Team Leader / Supervisor

Compass Marketing Research

Call Center Specialist

Southern Cross Gas Company

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ETI Tech

High School - undefined

North Springs High School

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Melissa Mascotti