Melissa Mason
Kettering,OH
Summary
Adept at multitasking and organization, I honed my customer service and engagement skills across roles, notably as a Crew Team Member at KFC Restaurant. My experience includes enhancing customer satisfaction and streamlining operations, demonstrating a keen attention to detail and a commitment to excellence. Achieved a significant improvement in service delivery by leveraging both hard and soft skills.
Diligent [Desired Position] with solid background as Crew Team Member. Proven ability to handle operational tasks efficiently and contribute to productive work environment. Demonstrated teamwork and adaptability in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Crew Team Member
KFC Restaurant
04.2024 - 05.2024
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Cashier
McDonalds
08.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Carpenter Apprentice
R. Snoeberger
01.2019 - 01.2023
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
Waitress
First Watch Daytime Cafe
01.2012 - 01.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bartender / Waitress
Frickers
01.2005 - 01.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
No Degree - Communications
Clark State Community College
Springfield, OHNo Degree - Psychology
Sinclair Community College
Dayton, OHNursing
Miami Jacobs Community College
DAyton, OHSkills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
Timeline
Crew Team Member
KFC Restaurant
04.2024 - 05.2024
Cashier
McDonalds
08.2023 - 10.2023
Carpenter Apprentice
R. Snoeberger
01.2019 - 01.2023
Waitress
First Watch Daytime Cafe
01.2012 - 01.2014
Bartender / Waitress
Frickers
01.2005 - 01.2011
No Degree - Communications
Clark State Community College
No Degree - Psychology
Sinclair Community College
Nursing
Miami Jacobs Community College
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