Melissa Mata
El Paso,TX
Summary
Motivated and detail-oriented professional with management experience in high volume customer service environment. Skilled in team leadership, customer relations, cash handling, and daily operations management, Strong communication and organizational abilities with a professional attitude and bilingual fluency in English and Spanish. Seeking to transition into new field where these skill can be applied to drive efficiency and success.
Overview
4
4
years of professional experience
Work History
Manager
Whatabuger
El Paso, TX
07.2022 - Current
- Oversaw daily operations and maintained efficient workflow during busy shifts
- Managed customer service and resolved conflicts to enhance client satisfaction
- Handled cash management, transactions, and operational reporting
- Led, trained and supported employees to maintain high performance standards
- Maintained organized records and ensured compliances with company standards
Education
High School Diploma -
Bel Air High School
El Paso, TX06-2023
Skills
- Customer service
- Team Leadership
- Communication
- Document management
- Multitasking
- Problem solving
- Attention to detail
- Adaptability
- Time management
- Ability to work under pressure
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Manager
Whatabuger
07.2022 - Current
High School Diploma -
Bel Air High School