MELISSA MAZARIEGOS
Santa Ana,CA
Summary
To provide the best customer service for any company to work for and to succeed in a stimulating and challenging environment Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4 years of relevant work experience to the team.
Overview
9
9
years of professional experience
Work History
Medical Office Assistant
08.2019 - Current
- Greeted and checked-in patients, verified insurance information, and updated demographic data
- Demonstrated leadership qualities by assisting in training new medical office assistants in office procedures and protocols
- Managed phone calls, scheduled appointments, and responded to patient inquiries with professionalism
- Prepared and maintained patient charts, ensuring accurate and up-to-date information
- Assisted in medical billing and coding tasks, ensuring accuracy and compliance with regulations
- Organized and managed medical records, ensuring confidentiality and proper recordkeeping
- Coordinated communication between patients, healthcare providers, and other medical staff
- Assisted with administrative tasks, including filing, faxing, and data entry, contributing to smooth office operations
- Good work ethic; -quick learner; -works well with others; -able to keep composer in high-stress situations; CPR and AED certified
Front Desk Representative
24 Hour Fitness
Irvine, CA
01.2017 - 03.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
Activity supervisor
Segerstrom High School
10.2014 - 06.2017
- Supervision of high school students; maintaining and organizing locker rooms; maintaining inventory for all women’s athletics
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions, and make decisions
Education
Bachelor of Science - Health Science
Arizona State University
Tempe, AZ12.2023
Associate of Applied Science -
Orange Coast College
Costa Mesa05.2019
Skills
- Patient Relations
- Medical Histories and Vital Statistics
- Team Leadership
- Operational Efficiency
- Medical Software Applications
- Administrative Duties
- Specimen Collection
- Exam Room Preparation
- Medical Records Management
- Appointment Coordination
- Physician Assistance
- CPT Coding
- Regulatory Compliance
Running
In an active running community within the city of Santa Ana, focus on empowering people to making more inclusive and safer for the community.
Timeline
Medical Office Assistant
08.2019 - Current
Front Desk Representative
24 Hour Fitness
01.2017 - 03.2019
Activity supervisor
Segerstrom High School
10.2014 - 06.2017
Bachelor of Science - Health Science
Arizona State University
Associate of Applied Science -
Orange Coast College