Melissa Mazza
Debt Collector Specialist
Broken Arrow,OK
Summary
Eager to leverage transferable skills in a remote Debt Collector role. Possesses exceptional communication, problem-solving, and negotiation abilities, developed through managing a diverse clientele and resolving complex inquiries in a remote call center environment. A self-starter with excellent computer literacy and attention to detail, capable of working independently and maintaining strict adherence to all compliance regulations (FDCPA) and documentation standards.
Overview
20
20
years of professional experience
Work History
First Party Auto Collection Specialist
CNAC/Byrider
01.2023 - Current
- Utilization of real time email and text insights resulting in reducing total outstanding auto delinquency rates nearly 75% in 2023-2025
- Oversaw collection portfolios with high first party auto collections while following strategic insights from team manager to regional management
- Team leader: improving operations by being responsible for providing daily team updates
- Increased collateral protection insurance profits YTD $65,000 [2023] $110,784 [2024] $135,303 [2025]
- Virtual communication tools (Google Meet, Zoom).
- 100% Remote
Third Party Auto Deficiency Specialist
Transworld/Alltran
01.2020 - 01.2023
- Virtual management and team collaboration with Google Teams and Google Chat
- Multi-tasking boosted collections from 25% to 56.17% while scaling a $245,756M portfolio to $373,487M in 3 years
- Assisted in debt settlement negotiations causing profits to increase by 28% year
- Proficient in using collections software (e.g., Simon, TLO skiptracing tools, automated dialer systems)
- Committed to maintaining 100% compliance with FDCPA
- Hybrid
Third Party Auto / Credit Card / Pre-legal Collection Specialist
United Recovery Systems
01.2006 - 01.2020
- Executed targeted follow-up campaigns on outstanding accounts, successfully collecting over $5.2M in delinquent accounts in a year, surpassing the team quota by 23%.
- Manage a portfolio of 300+ accounts efficiently
- Recovered $500K+ in delinquent accounts annually, surpassing quotas by 20%+
- Debt negotiations experience with delinquent Third party/ Pre-legal credit card and automotive collection accounts, maintaining a professional and empathetic demeanor, resulting in a 20% increase in recovery rates
- Mentored over 53 employees from 2007-2012 improving yearly collection rates by 95% in 2012
Education
Sales Training - undefined
Cardone University
11.2025
Business and Communication
Rowan University
01.2003
High-school Diploma - undefined
Kingsway Regional High-school
01.2002
Skills
Specializing in high balance First party Third party Pre-legal delinquent collection accounts
Able to adapt to new technology changes as a remote specialist while maintaining above average compliance scores [2006- Present ]
Top performer year after year [2006-Present]
Timeline
First Party Auto Collection Specialist
CNAC/Byrider
01.2023 - Current
Third Party Auto Deficiency Specialist
Transworld/Alltran
01.2020 - 01.2023
Third Party Auto / Credit Card / Pre-legal Collection Specialist
United Recovery Systems
01.2006 - 01.2020
Sales Training - undefined
Cardone University
Business and Communication
Rowan University
High-school Diploma - undefined
Kingsway Regional High-school