MELISSA MBOYO
Nicholasville,KY
Summary
Dynamic Fraud Investigator with extensive experience at U.S. Bank, skilled in fraud detection and regulatory compliance. Proven ability to analyze complex data and identify risks, enhancing operational integrity. Bilingual in French and Lingala, I excel in team collaboration and possess strong investigative techniques to drive successful outcomes.
Overview
9
9
years of professional experience
Work History
Fraud Investigator
U.S. BANK
Cincinnati, OH
09.2024 - Current
- Evaluate potential fraud
- Conduct investigation
- Review and research evidence to analyze the overall fraud
Risk Compliance Analyst (RCA)
U.S. BANK
Cincinnati, OH
05.2023 - 09.2024
- Identify and escalate risks as appropriate
- Review an effective risk management framework
Teller
PNC
Cincinnati, OH
03.2021 - 01.2023
- Maintain and balance cash drawers and reconcile discrepancies
- Assist customers with processing transactions
Administrative Assistant
Skechers
Florence, KY
10.2020 - 06.2021
- Assist in interview process
- Assist customers with transactions
Cashier/ Customer Service
Walmart
Galesburg, IL
08.2016 - 08.2018
- Solve complaints by customers and issue credits for return merchandise
- Engage customers and build connections using a positive attitude
Education
M.D. - Human Resources
Liberty University
Lynchburg, VA05-2025
Bachelor of Art - Environmental Policy
Loyola University Chicago
Chicago, IL12.2020
Skills
- Fluent in French and Lingala
- Intermediate in Spanish
- Proficiency in (Microsofts Office)
- Proficiency in ArcGIS
- Proficiency in R
- Proficiency in Tableau
- Regulatory compliance
- Data analysis
- Interviewing capability
- Anti-money laundering
- Banking operations
- Analytical skills
- Organizational skills
- Multitasking capacity
- Fraud identification
- Proficient in [software]
Organization And Volunteer
- Men of Distinction/ Women of Character, Galesburg, IL, 04/15, 08/18, Refer families to legal resources and educational programs, Educate the community on the importance of a clean environment
- Galesburg High School, Galesburg, IL, 12/18, 01/19, Attend school meetings to provide accurate consecutive translations for French speaking families
Timeline
Fraud Investigator
U.S. BANK
09.2024 - Current
Risk Compliance Analyst (RCA)
U.S. BANK
05.2023 - 09.2024
Teller
PNC
03.2021 - 01.2023
Administrative Assistant
Skechers
10.2020 - 06.2021
Cashier/ Customer Service
Walmart
08.2016 - 08.2018
M.D. - Human Resources
Liberty University
Bachelor of Art - Environmental Policy
Loyola University Chicago
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