Melissa McCarr
Sandy
Summary
Dynamic operations supervisor with extensive operation and driving experience, excelling in route management and customer service. Proven track record in training development and safety compliance, enhancing delivery efficiency and team collaboration. Skilled in Excel and conflict resolution, consistently achieving timely product distribution and high customer satisfaction.
Overview
14
14
years of professional experience
Work History
Driver
UPS
Portland
11.2025 - 01.2026
- Transported packages safely to designated locations within assigned routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate delivery logs and documentation for each route.
- Communicated effectively with dispatch regarding route changes or delays.
- Assisted in loading and unloading packages at distribution centers.
- Collaborated with team members to improve delivery efficiency and service quality.
- Delivered goods and services to customers on time and in excellent condition.
Operations Supervisor
Waste Connections
10.2020 - 09.2025
- Coordinated scheduling of routes to optimize resource allocation and service delivery.
- Trained and mentored staff on safety procedures and operational standards.
- Supervised daily operations to ensure efficient waste collection processes.
- Monitored equipment performance and coordinated maintenance with technical teams.
- Implemented waste management practices to enhance environmental compliance efforts.
- Developed training materials to improve employee understanding of operational tasks.
- Facilitated communication between departments to streamline workflow processes.
- Conducted regular site inspections to ensure adherence to company policies and regulations.
- Provided support to other departments as needed to meet organizational goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Prepared reports on operational performance metrics and presented them to management team.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
Delivery Supervisor
PepsiCo
10.2011 - 10.2020
- Supervised daily delivery operations ensuring timely product distribution.
- Coordinated with drivers to optimize delivery routes and schedules.
- Managed inventory levels, monitoring stock availability for effective deliveries.
- Trained new team members on safety protocols and delivery procedures.
- Implemented process improvements to streamline delivery workflows and reduce delays.
- Communicated with customers to address inquiries and resolve delivery issues.
- Maintained compliance with company policies and industry regulations during operations.
- Collaborated with cross-functional teams to enhance overall service quality and efficiency.
- Developed efficient route plans for drivers to maximize time management and customer satisfaction.
- Adjusted staffing needs based on changes in volume or seasonal demands within the organization.
- Inspected vehicles regularly to ensure they meet safety standards and are in proper working order.
- Coordinated with dispatchers to ensure smooth transition between loading and unloading activities at warehouses.
- Trained new employees on company policies and procedures related to delivery operations.
- Performed regular reviews of employee performance related to quality assurance standards.
- Prepared reports detailing operational data such as number of deliveries per day, week, month.
Education
High School Diploma -
Sam Barlow High School
01.2007
Skills
- Excel
- PowerPoint
- Outlook
- Class A CDL
- Time management
- Team collaboration
- Customer relationship management
- Safety compliance
- Payroll
- Pre-trip inspections
- Training development
- Problem-solving
- Route management
- Vehicle inspection
Timeline
Driver
UPS
11.2025 - 01.2026
Operations Supervisor
Waste Connections
10.2020 - 09.2025
Delivery Supervisor
PepsiCo
10.2011 - 10.2020
High School Diploma -
Sam Barlow High School