Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kayla Abbott

Lecanto,FL

Summary

Versatile and dynamic professional with a strong background in customer service and retail operations, honed at companies like Uber and 7-ELEVEN. Excel at cold calling and cash handling, with a proven track record of enhancing customer satisfaction. Skilled in Microsoft Office and culinary arts, demonstrating exceptional organizational skills and a commitment to excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

DRIVER

Uber
Tampa, FL
01.2017 - Current
  • Picking up passenger and transporting them to desired destination
  • Maintains a clear, safe reliable vehicle or the best customer experience
  • Communicate is a respectable manner
  • Help with placing and removing bags from the vehicle

Store Associate

Castle Smoke Shop
Tampa, FL
05.2024 - 11.2024
  • Open store by counting register
  • Making sure store is stock for shift
  • Taking customers' order
  • Answering phone when needed
  • Inventory if needed
  • Cleaning
  • Recount register mid shift and repeat as well for night which includes safe drop and print receipt with today total

Store Stocker

Pounderful LLC
Tampa, FL
03.2022 - 09.2023
  • Unload/breaking down the truck
  • Pulling pallet on pallet jack to correct isle
  • Placing items to be counted
  • Stocking shelf
  • Putting items that don't go up back on pallet back to warehouse

Customer Service

Slice Pizzeria
Tampa, FL
09.2021 - 03.2023
  • Open store (turning on ovens, lights, count register
  • Prep ingredients
  • Making pizza (rolling out dough, topping pizzas, baking, cutting and boxing)
  • Taking order on phone/person
  • Ringing up orders
  • Delivery
  • Cleaning up store (mop, sweep, wipe down counter and tables
  • Breaking down soda machine

Stocker/Receiver

Crescent
Tampa, FL
10.2018 - 08.2021
  • Break down truck
  • Pulling pallet to right area
  • Breaking down pallets in isle so item can get counted
  • Stocking whatever can go up
  • Put items that don't go up back on pallet and taken back to warehouse
  • Clean up warehouse if needed (sweeping, breaking down boxes)

CREW MEMBER

Your Pie
Tampa, FL
05.2016 - 10.2016
  • Opened the store during morning shifts by counting draws
  • Prep all ingredients
  • Make sure plates, napkins, utensil are stocked
  • Verified inventory
  • Prepared and cooked pizza
  • Cleaning and sanitizing threw out shift

HOSTESS/SERVER

HOGANS BEACH
Tampa, FL
06.2015 - 01.2016
  • Greeted customers as they entered the restaurant
  • Seated customers in appropriate section
  • Took order, delivered food and drinks
  • Took room service order as well and delivered to right rooms

CUSTOMER SERVICE/CASHIER

7-ELEVEN
Tampa, FL
10.2014 - 03.2015
  • Operated a cash register in order to check out customers
  • Assisted customers with locating merchandise throughout the store
  • Stocked and cleaned store
  • Prepared and checked inventory

APPOINTMENT SETTER

MORTGAGE INVESTORS CORPORATION
06.2011 - 09.2014
  • Outbound call representative
  • Followed script and rebuttals
  • Convert anyone with VA loan
  • Input their data in system
  • Set appointments and closed appointments

Education

CERTIFIED NURSING ASSISTANT -

BREWSTER TECHINCAL SCHOOL
01.2008

High school diploma -

Brewster Technical Institution
Tampa, FL
05.2007

Skills

  • Customer service
  • Cold Calling
  • Cash handling
  • Culinary experience
  • POS
  • Organizational skills
  • Retail sales
  • Food preparation
  • Microsoft Office
  • Receptionist
  • Microsoft Word
  • Microsoft Excel
  • EXCEL
  • Serving Experience
  • Food handling
  • Kitchen experience
  • 28 WPM
  • CUSTOMER SERVICE
  • Host/Hostess

Certification

  • Driver's License
  • Food Handler Certification

Timeline

Store Associate

Castle Smoke Shop
05.2024 - 11.2024

Store Stocker

Pounderful LLC
03.2022 - 09.2023

Customer Service

Slice Pizzeria
09.2021 - 03.2023

Stocker/Receiver

Crescent
10.2018 - 08.2021

DRIVER

Uber
01.2017 - Current

CREW MEMBER

Your Pie
05.2016 - 10.2016

HOSTESS/SERVER

HOGANS BEACH
06.2015 - 01.2016

CUSTOMER SERVICE/CASHIER

7-ELEVEN
10.2014 - 03.2015

APPOINTMENT SETTER

MORTGAGE INVESTORS CORPORATION
06.2011 - 09.2014

CERTIFIED NURSING ASSISTANT -

BREWSTER TECHINCAL SCHOOL

High school diploma -

Brewster Technical Institution

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Kayla Abbott