Melissa McDowell
Poca,WV
Summary
Expert in Microsoft Office and Excel spreadsheets, I excel in research and analytical skills, ensuring meticulous document management and strategic planning. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 27 years of performance. Skilled at drafting reports and business correspondence, managing case files and databases. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
23
23
years of professional experience
Work History
Administrative Secretary
State Of WV - Division Of Administrative Services
Charleston, WV
08.2021 - Current
- Audited 300 case files for the "Second Chance Act", identified $75K in payments to the courts not distributed within 5 years.
- Assisted in auditing grant files for closeout and identified $1.8 million in funds due back to JCS since 2018.
- Redesigned and verified Federal/State Agency information to revise the "WV Criminal Justice Directory 2023".
- Assigned the additional role of Agency Records Manager to ensure compliance with retention/destruction practices.
- Scheduled and maintained calendars for Director, Deputy Director and Assistant Directors.
- Annual submission of Legislative reports for Governor's Committee on Crime, Delinquency and Prevention.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information for the Governor's Committees on Crime, Delinquency and Prevention.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Offered technical support and troubleshot issues to enhance office productivity.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Coordinated travel arrangements for staff members.
Criminal Research Analyst I
MOHR Information & Investigative Services
Charleston, WV
02.2021 - 07.2021
- Traveled to courthouses in Kanawha, Putnam, Cabell, Logan, Boone and Wayne counties daily or weekly to verify Magistrate or Circuit Court information on 100-200 names regarding background checks or title searches.
- Conducted court research to determine if a subject had any criminal, traffic, and/or civil records to report to the client.
- Utilized analytical skills to ensure a record was "clear" with no criminal record found or the details of criminal findings were reported accurately to client.
- Met time deadlines and performance expectations.
- Maintained confidentiality and ensured proper destruction of documents.
- Boosted team efficiency with rigorous attention to detail and adherence to deadlines when completing projects.
Legal Procedures Clerk - Records/Warrants
Solano County Sheriff's Office
Fairfield, CA
02.2018 - 11.2020
- Monitored and addressed incoming DOJ CLETS messages, faxes and phone calls.
- Entered, validated, filed and retrieved warrant and restraining order information in an expedited fashion.
- Validated reports and citations for accuracy and addressed any issues with the deputies for immediate correction.
- Worked closely with the courts on Restraining Order issues.
- Trained Leads and co-workers on the new RIMS database.
- Processed front counter requests from the public for Book and Release, In and Out Dates, Vehicle Releases, Booking Photo requests and Reports.
- Maintained working relationships within the department, local agencies, DA and Courts.
- Ability to learn, interpret and apply laws, regulations and policies.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Data Analyst
FSA At US Marshal Service
Sacramento, CA
01.2014 - 03.2017
- Coordinated the service of legal documents, subpoenas, orders, judgments and writs.
- Maintained and monitored vendor contract files to ensure compliance and budgeting requirements were met.
- Audited Civil case files and initiated $50,000 in Restitution was paid to victims.
- Analyzed statistical data to prepare audit and financial reporting.
- Updated databases with asset information on custody, disposal, expense and service information.
- Coordinated and executed the transportation, storage, maintenance, management and disposal of seized assets.
- Audited and corrected 1000 Asset Forfeiture case files for accuracy to bring the department back into compliance during the first 2 months.
- Received Court Forfeiture Documents and checked for validity, accuracy and completeness.
- Assisted the public for any civil process issues, questions or documentation processing.
Document Control Clerk II
IMKO Workforce At Ebarra Tech
Sacramento, CA
09.2013 - 01.2014
- Coordinated the flow of documents through departments, provided clerical support, data entry, filing and prepared drawing prints.
- Created new part numbers and bill of materials, maintained logs, databases and catalogues.
- Distributed mail, prepared process and status reports, assigned and monitored documents numbers.
- Generated invoices, responded to email inquiries and ordered supplies to maintain production services.
Inventory Control Specialist/Compliance Analyst
Apple
Elk Grove, CA
08.2001 - 06.2013
- Analyzed and reconciled inventory variances daily to ensure accuracy between warehouse systems.
- Identified, developed and documented 300 operational processes.
- Ensured 3rd party logistics contracts were accurate and claim databases revised as needed.
- Generated weekly metrics reporting.
- Conducted weekly cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues and ensure SOX compliance.
- Collaborated with Planning to prevent and resolve daily receipt and UPC issues to reduce customer impact.
- Key contributor for special projects, new product intros and user acceptance testing in the SAP warehouse system.
Education
No Degree - Secretarial/Business
Heald Business College
Stockton, CASkills
- Microsoft Office
- Excel spreadsheets
- Database entry
- Scheduling and calendar management
- Knowledge of Key Cite and Blue Book
- Verbal and Written Communication
- Document and File Management
- Research and Analytical Skills
Timeline
Administrative Secretary
State Of WV - Division Of Administrative Services
08.2021 - Current
Criminal Research Analyst I
MOHR Information & Investigative Services
02.2021 - 07.2021
Legal Procedures Clerk - Records/Warrants
Solano County Sheriff's Office
02.2018 - 11.2020
Data Analyst
FSA At US Marshal Service
01.2014 - 03.2017
Document Control Clerk II
IMKO Workforce At Ebarra Tech
09.2013 - 01.2014
Inventory Control Specialist/Compliance Analyst
Apple
08.2001 - 06.2013
No Degree - Secretarial/Business
Heald Business College