Melissa McIntyre
McAllen,TX
Overview
12
12
years of professional experience
Work History
Sales Manager's Assistant
Bath & Body Works
McAllen, TX
01.2022 - 09.2024
- Assisted Sales Manager with preparation of client presentations, proposals, and contracts.
- Developed strategies to improve customer relations and increase customer satisfaction.
- Prepared reports on sales activities, customer data, market trends, competitive analysis.
- Coordinated travel arrangements for Sales Managers as needed.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Created weekly and monthly sales activity summaries for review by Sales Manager.
- Analyzed existing processes for efficiency improvements and recommended changes accordingly.
- Provided training sessions on company products and services for new hires in the department.
- Led, coached and developed employees to achieve sales goals.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Sales Associate
Nike Outlet Factory Store
McAllen, TX
08.2017 - 09.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Tracked sales performance metrics to identify trends in the market place.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
Sales Representative Assistant Manager
Precision Time Systems
Mcallen, TX
12.2016 - 07.2017
- Assisted in the recruitment, training, and development of sales staff.
- Monitored daily sales activities to identify areas for improvement.
- Developed and implemented strategic sales plans to improve customer service, meet sales goals, and increase profitability.
- Maintained accurate records of customer orders and invoices.
- Resolved customer complaints in a timely manner while ensuring satisfaction.
- Implemented new processes that improved efficiency within the department.
- Developed relationships with key stakeholders in order to understand their needs better.
- Developed effective sales team members through highly individualized coaching.
- Coordinated sales team efforts to achieve quarterly sales targets.
Construction Supervisor
Majima I - II LCC
McAllen, TX
03.2013 - 04.2015
- Conducted daily site inspections to ensure safety regulations were being adhered to.
- Monitored construction progress, communicated project updates and identified potential problems or delays.
- Coordinated with architects, engineers and other professionals regarding design changes and adaptations on-site.
- Reviewed plans, blueprints and drawings for accuracy of measurements and specifications.
- Ensured that materials used in the construction process conformed to industry standards.
- Scheduled material deliveries ensuring timely completion of projects within budget constraints.
- Maintained records of all work completed by contractors including time sheets, supplies purchased.
- Developed detailed estimates of labor costs based on project requirements.
- Ordered necessary tools, equipment, machinery and resources required by workers in order to complete projects successfully.
- Interpreted engineering plans and ensured that they were accurately followed during the building process.
- Ensured that all safety protocols were strictly followed at all times throughout the duration of the project.
- Decreased obstacles and saved time by spearheading emergency issue resolution.
- Established expectations and motivated crews to consistently meet or beat goals.
- Communicated with employees to demonstrate high standards and mitigate issues.
- Trained and monitored employees to teach daily tasks and improve performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Civil Engineer
Universidad Mexico - Americana Del Norte
Reynosa Mexico09-2007
High School
Presbyterian Panamerican School
Kingsville, TX07-2003
Skills
- Exceptional customer service
- Positive and professional
- Multi-tasking strength
- Sales trends
- Product guidance
- Sales expertise
- Problem-solving skills
- Sales strategy development
- Scheduling
- Meeting planning
- Customer and client relations
- Bilingual English and Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Sales Manager's Assistant
Bath & Body Works
01.2022 - 09.2024
Sales Associate
Nike Outlet Factory Store
08.2017 - 09.2024
Sales Representative Assistant Manager
Precision Time Systems
12.2016 - 07.2017
Construction Supervisor
Majima I - II LCC
03.2013 - 04.2015
Civil Engineer
Universidad Mexico - Americana Del Norte
High School
Presbyterian Panamerican School