Overview
Work History
Education
Skills
Languages
Timeline
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Melissa McIntyre

McAllen,TX

Overview

12
12
years of professional experience

Work History

Sales Manager's Assistant

Bath & Body Works
McAllen, TX
01.2022 - 09.2024
  • Assisted Sales Manager with preparation of client presentations, proposals, and contracts.
  • Developed strategies to improve customer relations and increase customer satisfaction.
  • Prepared reports on sales activities, customer data, market trends, competitive analysis.
  • Coordinated travel arrangements for Sales Managers as needed.
  • Responded promptly to customer inquiries via phone or email in a professional manner.
  • Created weekly and monthly sales activity summaries for review by Sales Manager.
  • Analyzed existing processes for efficiency improvements and recommended changes accordingly.
  • Provided training sessions on company products and services for new hires in the department.
  • Led, coached and developed employees to achieve sales goals.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Sales Associate

Nike Outlet Factory Store
McAllen, TX
08.2017 - 09.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Tracked sales performance metrics to identify trends in the market place.
  • Handled customer complaints in a professional manner.
  • Suggested ideas for improving store operations and increasing profits.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Used technology resources to assist customers in locating and selecting items.
  • Greeted customers to determine wants or needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Computed purchases and received and processed cash or credit payment.

Sales Representative Assistant Manager

Precision Time Systems
Mcallen, TX
12.2016 - 07.2017
  • Assisted in the recruitment, training, and development of sales staff.
  • Monitored daily sales activities to identify areas for improvement.
  • Developed and implemented strategic sales plans to improve customer service, meet sales goals, and increase profitability.
  • Maintained accurate records of customer orders and invoices.
  • Resolved customer complaints in a timely manner while ensuring satisfaction.
  • Implemented new processes that improved efficiency within the department.
  • Developed relationships with key stakeholders in order to understand their needs better.
  • Developed effective sales team members through highly individualized coaching.
  • Coordinated sales team efforts to achieve quarterly sales targets.

Construction Supervisor

Majima I - II LCC
McAllen, TX
03.2013 - 04.2015
  • Conducted daily site inspections to ensure safety regulations were being adhered to.
  • Monitored construction progress, communicated project updates and identified potential problems or delays.
  • Coordinated with architects, engineers and other professionals regarding design changes and adaptations on-site.
  • Reviewed plans, blueprints and drawings for accuracy of measurements and specifications.
  • Ensured that materials used in the construction process conformed to industry standards.
  • Scheduled material deliveries ensuring timely completion of projects within budget constraints.
  • Maintained records of all work completed by contractors including time sheets, supplies purchased.
  • Developed detailed estimates of labor costs based on project requirements.
  • Ordered necessary tools, equipment, machinery and resources required by workers in order to complete projects successfully.
  • Interpreted engineering plans and ensured that they were accurately followed during the building process.
  • Ensured that all safety protocols were strictly followed at all times throughout the duration of the project.
  • Decreased obstacles and saved time by spearheading emergency issue resolution.
  • Established expectations and motivated crews to consistently meet or beat goals.
  • Communicated with employees to demonstrate high standards and mitigate issues.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Civil Engineer

Universidad Mexico - Americana Del Norte
Reynosa Mexico
09-2007

High School

Presbyterian Panamerican School
Kingsville, TX
07-2003

Skills

  • Exceptional customer service
  • Positive and professional
  • Multi-tasking strength
  • Sales trends
  • Product guidance
  • Sales expertise
  • Problem-solving skills
  • Sales strategy development
  • Scheduling
  • Meeting planning
  • Customer and client relations
  • Bilingual English and Spanish

Languages

Spanish
Native/ Bilingual

Timeline

Sales Manager's Assistant

Bath & Body Works
01.2022 - 09.2024

Sales Associate

Nike Outlet Factory Store
08.2017 - 09.2024

Sales Representative Assistant Manager

Precision Time Systems
12.2016 - 07.2017

Construction Supervisor

Majima I - II LCC
03.2013 - 04.2015

Civil Engineer

Universidad Mexico - Americana Del Norte

High School

Presbyterian Panamerican School

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Melissa McIntyre