Melissa McLain
Forest Grove,OR
Summary
Accomplished Manager with a proven track record at Hillsboro Industrial Enterprises, LLC, enhancing crop yields and customer satisfaction. Skilled in customer service and team leadership, adept at resolving conflicts and maximizing team performance. Demonstrated ability to develop effective strategies, ensuring high-quality service and operational excellence.
Overview
12
12
years of professional experience
Work History
Manager
Hillsboro Industrial Enterprises, LLC
09.2018 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Grower
Hillsboro Industrial Enterprises, LLC
04.2014 - 09.2018
- Enhanced crop yield by utilizing advanced growing practices and maintaining optimal environmental conditions.
- Developed effective pruning strategies, leading to healthier plants with increased yields.
- Coordinated effectively with sales representatives to forecast crop availability accurately and meet customer demands consistently.
- Utilized integrated pest management strategies that minimized pesticide use while ensuring optimal crop protection from pests and diseases.
- Achieved superior bud quality through diligent nutrient management and careful attention to individual strain requirements.
Salesperson
Western Bay Software, LLC
05.2012 - 04.2014
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Implemented effective sales strategies to maximize revenue generation.
Education
High School Diploma -
Forest Grove High School
Forest Grove06-2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
Timeline
Manager
Hillsboro Industrial Enterprises, LLC
09.2018 - 09.2024
Grower
Hillsboro Industrial Enterprises, LLC
04.2014 - 09.2018
Salesperson
Western Bay Software, LLC
05.2012 - 04.2014
High School Diploma -
Forest Grove High School
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