Melissa McManus
Levittown,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pexco
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
Supervisor
Sodexo
08.2021 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
Manager/Server
Golden Dawn Diner
04.2009 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Harry S Truman High School
Levittown, PANo Degree - Business Management
Arcadia University
Glenside, PASkills
- Customer service
- Active listening
- Critical thinking
- Multitasking (Efficiently)
- Computer proficiency
- Complaint handling
- Conflict resolution
- Microsoft outlook
- Scheduling
- Staff training
- Problem Solving
Certification
ServSafe Certified
Timeline
Customer Service Representative
Pexco
04.2023 - Current
Supervisor
Sodexo
08.2021 - 11.2023
Manager/Server
Golden Dawn Diner
04.2009 - 10.2021
High School Diploma -
Harry S Truman High School
No Degree - Business Management
Arcadia University
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