Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Melissa McNeal

Billings,MO

Summary

Highly organized Project Manager with demonstrated success in leading cross-functional teams to complete project deliverables on time and within budget.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Associate Project Manager

PlayPower Inc
Hybrid/Monett, MO
05.2019 - Current
  • Coordinated with cross-functional teams to take projects from conception to market using the Milestone Process.
  • Defined scopes, and oversaw schedules in line with stakeholder and project specifications
  • Kept projects on-task with proactive control of budgets, schedules, and scopes
  • Tracked risks and timelines and communicated with key stakeholders on milestones
  • Created project charters and presented to the steering committee
  • Scheduled and presented at weekly Product Development meetings
  • Created and maintained a comprehensive management system for the Global Innovation Department data for metrics to measure ROI and Capacity
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Led team meetings to assess project progress and plan appropriately to meet delivery targets.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts

Project Coordinator

PlayPower Inc
Monett, MO
09.2017 - Current
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Coordinated and help conduct regular (monthly, weekly, etc.) meetings for products as projects progress through Milestone process
  • Developed and implemented reports to manage project data and keep leadership informed of progress
  • Prepared updated information for weekly cross-departmental, multi-brand meetings
  • Devised implementation plans, including cost-benefit and ROI analyses
  • Kept project teams on-task with proactive control of budgets, schedules, and scopes
  • Prioritized and delegated daily tasks for engineering project team members.
  • Managed projects through the Milestone process in cooperation with the Project Manager NA Innovation
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

Computer/Software Trainer

Independent Contractor
, MO
08.2015 - 09.2017
  • Facilitated learning with aids, technology, and equipment to stimulate higher-level thinking.
  • Set up computers and networking systems and delivered step-by-step instructions on basic use.
  • Trained and developed students' skills in word processing, spreadsheet, and database programs.

Credit Card Reconciliation Coordinator

Expedia Inc (Seasonal)
Springfield, MO
05.2015 - 08.2015
  • Assessed customer credit files regularly to review receivables
  • Generated financial statements and reports detailing accounts receivable status
  • Investigated and reconciled discrepancies in the automated accounting system.
  • Maintained compliance with applicable regulations and laws governing consumer credit.
  • Supported department's month-end closing processes.

Locksystems Supervisor

BancSource Inc
Republic, MO
08.2012 - 03.2015
  • Oversaw management of vendor relationships including providing technical support, installation project management, and contract review.
  • Provided training and second-line support to vendors, technicians, and direct reports
  • Created lock and audit reports to clients, and leadership
  • Established internal audit procedures to validate and improve the accuracy of reporting.
  • Programmed and managed access to ATM locks under contract
  • Generated and distributed monthly customer statements.

Helpdesk Analyst

BancSource Inc
Republic, MO
08.2011 - 08.2012
  • Delivered off-site technical software implementation and process refinement.
  • Assessed customer bug reports and enhancement requests and prioritized development to streamline response
  • Developed scripts to communicate with back-end servers in order to provide real-time updated information.
  • Monitored systems in operation and quickly troubleshot errors.

Senior Customer Service Representative

BancSource Inc
Republic, MO
09.2008 - 08.2011
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Provided open combinations and close seals for ATM KABA Mas locks
  • Created and managed coverage schedules for the technicians
  • Met and exceeded goals to support long-term company growth and market dominance
  • Processed and verified invoices to secure accuracy of billing information.
  • Transferred to Downers Grove IL for a year to facilitate opening a Call Center there.

Education

BBA - Management, Minor in Human Resources

MISSOURI SOUTHERN STATE UNIVERSITY
Joplin, MO
05.2006

Skills

  • Project Management
  • Process Improvement Initiatives
  • Software Implementation
  • Documentation Management
  • Cross-Functional Team Collaboration
  • Stakeholder Relations
  • Risk Assessment
  • Continuous Improvement Process
  • Milestone Development and Deliverables
  • Best Practices and Methodologies
  • Salesforce Software
  • MS Office

Certification

  • PMP - Project Management Professional (In Process)


Timeline

Associate Project Manager

PlayPower Inc
05.2019 - Current

Project Coordinator

PlayPower Inc
09.2017 - Current

Computer/Software Trainer

Independent Contractor
08.2015 - 09.2017

Credit Card Reconciliation Coordinator

Expedia Inc (Seasonal)
05.2015 - 08.2015

Locksystems Supervisor

BancSource Inc
08.2012 - 03.2015

Helpdesk Analyst

BancSource Inc
08.2011 - 08.2012

Senior Customer Service Representative

BancSource Inc
09.2008 - 08.2011

BBA - Management, Minor in Human Resources

MISSOURI SOUTHERN STATE UNIVERSITY

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