Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa McNeill

LaMarque

Summary

Results-driven professional with strong communication and leadership skills in event coordination. Experienced in supervising teams, enhancing operational efficiency, and delivering exceptional customer service. Committed to fostering a collaborative environment that contributes to organizational success.

Overview

10
10
years of professional experience

Work History

Manager

V.I.P. Entertainment
LaMarque
12.2023 - 12.2024
  • Managed daily operations of entertainment events and activities to ensure seamless execution.
  • Executed opening, closing, and shift change functions to uphold operational standards.
  • Coordinated schedules and logistics for performers and staff.
  • Led staff supervision to enforce safety and service standards consistently.
  • Facilitated communication among vendors, clients, and team members.
  • Trained new employees on company policies and event procedures.

Assistant Manager

Fitz's
Bacliff
05.2019 - 08.2022
  • Supervised daily operations, including shift scheduling and duty assignments.
  • Resolved customer service inquiries and complaints promptly, improving overall satisfaction.
  • Delegated tasks to staff, setting priorities and goals to streamline operations.
  • Recruited and trained new employees to fulfill job requirements effectively.
  • Contributed to development of operational strategies that enhanced productivity.
  • Monitored performance of project personnel to ensure accountability.
  • Maintained accurate records of sales transactions using point-of-sale systems.

Assistant Manager

R & R Games
LaMarque
05.2015 - 05.2019
  • Managed daily operations and team schedules to ensure smooth workflow.
  • Trained new staff on customer service standards and procedures to enhance service quality.
  • Resolved customer complaints promptly, ensuring high satisfaction levels.
  • Oversaw employee performance evaluations and feedback sessions, fostering a culture of continuous improvement.
  • Coordinated inventory management and stock replenishment to minimize shortages.
  • Developed marketing strategies that increased visibility and engagement for store events and specials.
  • Collaborated with management on budget planning and cost control initiatives to optimize expenditures.

Education

Associate of Arts - General Studies

College of The Mainland
Texas City, TX
05-2014

High School Diploma -

LaMarque High School
La Marque, TX
12-1999

Some College (No Degree) - History

University of Houston
Houston, TX

Skills

  • Budget management
  • Operational management
  • Logistics planning
  • Event coordination
  • Staff supervision
  • Safety compliance
  • Customer service

Timeline

Manager

V.I.P. Entertainment
12.2023 - 12.2024

Assistant Manager

Fitz's
05.2019 - 08.2022

Assistant Manager

R & R Games
05.2015 - 05.2019

Associate of Arts - General Studies

College of The Mainland

High School Diploma -

LaMarque High School

Some College (No Degree) - History

University of Houston
Melissa McNeill