Melissa Medina
Christmas,FL
Summary
Professional and industrious Sales Appointment Setter bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Detail oriented with focus on deadlines and skilled in handling medical billing without error.
Overview
11
11
years of professional experience
Work History
Remote Sales Appointment Setter
The Stay Young Centers
02.2022 - 12.2022
- Acted as first point of contact and set appointments for prospective clients.
- Promoted increased sales through placing and answering 80-120 calls daily.
- Operated POS cash register, executing 100% of cash and credit transactions.
- Scheduled consultations for 10-20 potential customers daily.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
Lead Teacher
Florida Children's Academy
09.2017 - 02.2020
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Used Central Reach to document patient information, progress notes and treatment plans.
- Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over 10 students daily.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Introduced new software into classrooms, enhancing student comprehension and improving test scores.
Registered Behavior Technician
Lodestone Academy
09.2017 - 09.2019
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Worked as part of collaborative team to address changing needs of children and families.
- Assisted and counseled 6-10 patients daily.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Facilitated group sessions to teach clients positive coping strategies.
- Developed and implemented reinforcement systems to encourage positive behaviors.
Receptionist/Optometric Technician
National Vision
10.2015 - 06.2017
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling for over 30 patients daily, monitored patient flow throughout office and properly communicated delays.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Collaborated with optometry staff to reach individual and team goals.
- Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
- Questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans.
Volunteer Translator
MPACT
05.2012 - 07.2012
- Reviewed final works to spot and correct errors in punctuation, grammar and translation.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Maintained 100% attendance during training programs to improve professional knowledge and interpretation skills.
- Supported up to 20 students daily by accompanying non-English speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
Education
Associate of Arts -
Valencia College
Orlando, FL06.2024
Skills
- Data Entry
- Appointment Booking
- Payment Processing Knowledge
- High-Volume Call Reception
- Meeting Sales Goals
- Fluent in Spanish
- Customer and Client Relations
- Health Insurance
- Medical Terminology
- Dependability
- Collaboration
- Flexibility
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Remote Sales Appointment Setter
The Stay Young Centers
02.2022 - 12.2022
Lead Teacher
Florida Children's Academy
09.2017 - 02.2020
Registered Behavior Technician
Lodestone Academy
09.2017 - 09.2019
Receptionist/Optometric Technician
National Vision
10.2015 - 06.2017
Volunteer Translator
MPACT
05.2012 - 07.2012
Associate of Arts -
Valencia College
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