Melissa Medow
Milton,VT
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
11
11
years of professional experience
Work History
Team Lead
Vermont Information Processing
Colchester, VT
02.2023 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Lead/organize meetings
- Ensuring SLA achievement and team wide goals.
- Update billing and new contracts through Monday.com.
Account Manager
Vermont Information Processing
Colchester, VT
02.2016 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Analyzed client data and identified opportunities for growth.
- Resolved customer complaints in a timely manner.
- Independently took care of customer needs, hosting basic training sessions and supporting other team members at the same time.
- Knowledgeable in VIP applications including iDig, Call Points, Brand Finder, Supplier Website.
Distributor Manager
Vermont Information Processing
Colcheter, VT
05.2015 - 02.2016
- Managed a team of distributors to ensure efficient customer service.
- Worked through validation issues and emails in a timely manner.
- Worked with the Account Manager to ensure customer satisfaction.
Document Processor
BlueCross BlueShield of VT
Berlin, VT
06.2013 - 08.2013
- Organized documents according to established procedures and protocols.
- Update confidential database using On Base.
- Inserting of materials for mailings, packets, meetings etc.
- Customer service including phone lines and email.
- Sort incoming/outgoing mail.
Education
Some College (No Degree) - Undecided
Johnson State College
Johnson, VTSkills
- Team Building & Leadership
- Complaint Resolution
- Excellent Problem-Solving Capability
- Meeting Leadership
- Organized
- Account Management
Affiliations
- Attending Leading Above The Line Leadership program
Timeline
Team Lead
Vermont Information Processing
02.2023 - Current
Account Manager
Vermont Information Processing
02.2016 - Current
Distributor Manager
Vermont Information Processing
05.2015 - 02.2016
Document Processor
BlueCross BlueShield of VT
06.2013 - 08.2013
Some College (No Degree) - Undecided
Johnson State College
Similar Profiles
Atharva KhandveAtharva Khandve
Software Engineer at Vermont Information ProcessingSoftware Engineer at Vermont Information Processing
Jacob KamelJacob Kamel
Data Quality Analyst at Vermont Information Processing (VIP)Data Quality Analyst at Vermont Information Processing (VIP)
Sean StoneSean Stone
Full Stack Developer at Vermont Information ProcessingFull Stack Developer at Vermont Information Processing
Ella StrongElla Strong
Retail Sales Associate at ZumiezRetail Sales Associate at Zumiez
Bonnie WoodBonnie Wood
Custodial at Georgia Next Generation LLCCustodial at Georgia Next Generation LLC