Melissa Melo
Sugar Land
Summary
I am a dedicated individual with experience in sales, cash reconciliation, and customer service. I am great at multitasking, communicating, and being observant.
Overview
12
12
years of professional experience
Work History
Teller
Wellby Financial
10.2023 - Current
- Perform transactions such as cash and check disbursements and deposits for customers
- Answer customer inquiries regarding account balances, transaction history, and interest rates.
- Cross-sold bank products to new and existing customers
- Processed customer transactions promptly, minimizing wait times and improving customer satisfaction.
- Providing a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Box Office Associate
Fort Bend Children's Discovery Center
05.2016 - 09.2023
- Trained more than 10 new hires on welcome center procedures
- Implement cash reconciliation processes and system controls according to established museum policies and procedures
- Promote sales of museum memberships, admission tickets, and other special programs
- Diffuse conflicts by maintaining a positive attitude in tense situations among fellow discovery guides and guests.
Cashier/ Sales Associate
Party City
01.2013 - 01.2016
- Assisted an average of 35 customers a day in finding or selecting items online and in-store
- Stocked and replenished inventory throughout the store
- Answered customer inquiries in a timely manner
- Carried out register transactions involving cash, credit card payments, and booked balloon orders for special events.
Education
Bachelor of Business Administration in Finance - Finance
University of Houston-Downtown
05.2024
Associates of Arts -
Wharton County Junior College
05.2019
Skills
- Flexibility and Adaptability
- Strong Verbal Communication
- Cash Handling
- Problem Solver
- Time Management
- Dependable Team Player
- Extremely Organized
- Active Listening
- Microsoft Office Suite
- Google Suite
- Innovative thinker
- Outstanding Customer Service
- Fluent in Spanish
Timeline
Teller
Wellby Financial
10.2023 - Current
Box Office Associate
Fort Bend Children's Discovery Center
05.2016 - 09.2023
Cashier/ Sales Associate
Party City
01.2013 - 01.2016
Bachelor of Business Administration in Finance - Finance
University of Houston-Downtown
Associates of Arts -
Wharton County Junior College