Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Melo

Sugar Land

Summary

I am a dedicated individual with experience in sales, cash reconciliation, and customer service. I am great at multitasking, communicating, and being observant.

Overview

12
12
years of professional experience

Work History

Teller

Wellby Financial
10.2023 - Current
  • Perform transactions such as cash and check disbursements and deposits for customers
  • Answer customer inquiries regarding account balances, transaction history, and interest rates.
  • Cross-sold bank products to new and existing customers
  • Processed customer transactions promptly, minimizing wait times and improving customer satisfaction.
  • Providing a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.

Box Office Associate

Fort Bend Children's Discovery Center
05.2016 - 09.2023
  • Trained more than 10 new hires on welcome center procedures
  • Implement cash reconciliation processes and system controls according to established museum policies and procedures
  • Promote sales of museum memberships, admission tickets, and other special programs
  • Diffuse conflicts by maintaining a positive attitude in tense situations among fellow discovery guides and guests.

Cashier/ Sales Associate

Party City
01.2013 - 01.2016
  • Assisted an average of 35 customers a day in finding or selecting items online and in-store
  • Stocked and replenished inventory throughout the store
  • Answered customer inquiries in a timely manner
  • Carried out register transactions involving cash, credit card payments, and booked balloon orders for special events.

Education

Bachelor of Business Administration in Finance - Finance

University of Houston-Downtown
05.2024

Associates of Arts -

Wharton County Junior College
05.2019

Skills

  • Flexibility and Adaptability
  • Strong Verbal Communication
  • Cash Handling
  • Problem Solver
  • Time Management
  • Dependable Team Player
  • Extremely Organized
  • Active Listening
  • Microsoft Office Suite
  • Google Suite
  • Innovative thinker
  • Outstanding Customer Service
  • Fluent in Spanish

Timeline

Teller

Wellby Financial
10.2023 - Current

Box Office Associate

Fort Bend Children's Discovery Center
05.2016 - 09.2023

Cashier/ Sales Associate

Party City
01.2013 - 01.2016

Bachelor of Business Administration in Finance - Finance

University of Houston-Downtown

Associates of Arts -

Wharton County Junior College

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Melissa Melo