Melissa Mendoza
Thermal,CA
Summary
Dynamic General Manager with proven leadership at Ihop, excelling in operations management and team building. Achieved significant revenue growth through effective training programs and strategic vendor sourcing. Bilingual communicator skilled in problem resolution, fostering a culture of continuous improvement and enhancing customer satisfaction.
Overview
12
12
years of professional experience
Work History
General Manager
Ihop
Indio, CA
07.2014 - Current
- Assisted in daily restaurant operations to ensure efficient service delivery.
- Supported team members in maintaining cleanliness and organization of dining areas.
- Learned food safety regulations and implemented best practices during food preparation.
- Collaborated with staff to enhance customer satisfaction through attentive service.
- Contributed to inventory management by tracking supplies and assisting with orders.
- Engaged in training sessions to develop skills in customer service and hospitality standards.
- Adapted quickly to changing demands and supported team during peak hours.
- Participated in team meetings to discuss operational improvements and guest feedback.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
High School Diploma -
Arlington High School
Riverside, CAMedical Administration Degree - Medical Admistration
Everest College
Redlands, CA06-2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff supervision
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Budget allocation
- Human resources management
- Loss prevention
- Bilingual
- Total quality management
- Vendor sourcing
- Data review
- Quality management
- Cost analysis and savings
- Purchasing and planning
- Staffing
- Workflow planning
- Purchasing
- Recruitment
- Schedule management
- Team training and development
- Administrative skills
- Inventory control
- Staff training/development
- Staff training
- Training and development
- Team leadership
- Staff management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
General Manager
Ihop
07.2014 - Current
High School Diploma -
Arlington High School
Medical Administration Degree - Medical Admistration
Everest College