Melissa Mikowski
Harrah,OK
Summary
Dynamic entrepreneur with a proven track record in operations management at The Ice Creamatory, driving profitability through strategic business planning and exceptional customer service. Skilled in documentation and reporting, I fostered strong vendor relationships and optimized workflows, enhancing efficiency and client satisfaction while leading and training a dedicated team.
Overview
12
12
years of professional experience
Work History
Owner/Operator
The Ice Creamatory
10.2022 - Current
- Founded and manage daily operations of an ice cream business, overseeing all aspects including sales, customer service, and inventory management.
- Handle accounting, budgeting, and financial reporting to ensure profitability and growth.
- Manage vendor relationships, supply chain, and quality control.
- Lead and train staff, ensuring efficient operations and excellent customer experience.
Police Service Aide
Nassau County Police Department
04.2017 - 01.2022
- Provided administrative support for time and attendance management, including processing leave requests and maintaining records for Detectives, Sergeants, and Lieutenants.
- Maintained precise and current records, guaranteeing data accuracy and reliability.
- Delivered exceptional phone-base customer service to the public, handling a wide range of inquiries and concerns with professionalism, patience and courtesy.
- Streamlined case file management, ensuring prompt and accurate filing to facilitate efficient access for detectives.
- Initiated a comprehensive records management project, carefully archiving and relocating outdated case files to a secure storage area.
Title Production Specialist
Class Abstract Services
08.2013 - 04.2017
- Streamlined title production processes, reducing turnaround time and enhancing accuracy. Implemented data-driven quality control measures for improved client satisfaction.
- Optimized workflow efficiency, leading to a substantial increase in daily title production output. Consistently met tight deadlines while maintaining high-quality standards.
- Conducted thorough property title examinations, ensuring legal compliance and mitigating risks. Developed a comprehensive checklist system for error-free documentation.
- Fostered strong relationships with legal teams and real estate professionals, facilitating smooth information exchange. Contributed to cross-functional projects for process improvement.
Education
Bachelor of Science - Business Management
SUNY, Farmingdale
Farmingdale, NY05-2005
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Organization
Timeline
Owner/Operator
The Ice Creamatory
10.2022 - Current
Police Service Aide
Nassau County Police Department
04.2017 - 01.2022
Title Production Specialist
Class Abstract Services
08.2013 - 04.2017
Bachelor of Science - Business Management
SUNY, Farmingdale
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