Melissa Milburn
Chattanooga,Tennessee
Summary
Customer-oriented General Manager with over 30 years of experience focused on increasing revenues, expanding margins, and high customer satisfaction. Adaptive and deadline-oriented while consistently executing and completing multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen to employees and clients.
Overview
30
30
years of professional experience
Work History
General Manager
Sodexo Services
Chattanooga, OK
01.2006 - 08.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction and high morale.
- Strong interpersonal communication skills with clients, vendors, and partners to ensure long-term success.
- Managed daily operations for compliance with local, state and corporate standards for food and health safety.
- Manage $3.2 Million in revenues with average customer counts of over 2000.
Operations Manager
Sodexo Healthcare
Charlotte, NC
05.2003 - 01.2006
- Supervised operations staff and kept employees and facility compliant with company policies and state procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services within budget.
- Managed opening of a fine dining room on the property to include formulating menus and training employees.
Operations Manger
Sodexo Campus Services
Charlotte, NC
06.2001 - 05.2003
- Managed retail operations, all you can eat board operations, and a campus Chick- Fil- A with emphasis on high profit yield.
- Managed budgeted labor and raw material budgets for company and client.
- Maintained high customer satisfaction for over 2500 customers daily with surveys, daily interaction and
Management Positions
Sodexo Campus Services
Charlotte,NC
06.1994 - 06.2001
- June 1994-June 1999- Food Service Manager handing resident dining program, retail unit and oversight of campus bookstore. Scheduled employees and managed all food production.
- June 1999-June 2001- General Manager managing resident dining program, retail unit, bookstore and oversaw $1.5 million dining facility renovation with new food concepts.
Education
Associate of Arts - Management
Louisburg College
Louisburg, NC06.1992
Skills
- Leadership And Team Building
- Problem Resolution-Customers And Employee
- Operations Management
- Health Regulations/ HAACP Compliance/Allergen Awareness Trained
- Diversity Awareness
- Catering And Menu Planning
- Efficient Multi-Tasker
- Serve Safe Certified
- Strong Verbal Communication Skills
Timeline
General Manager
Sodexo Services
01.2006 - 08.2024
Operations Manager
Sodexo Healthcare
05.2003 - 01.2006
Operations Manger
Sodexo Campus Services
06.2001 - 05.2003
Management Positions
Sodexo Campus Services
06.1994 - 06.2001
Associate of Arts - Management
Louisburg College