MELISSA MILLER
Morrison,CO
Summary
Analytical and technically adept Systems Analyst, with a strong foundation in data architecture, systems integration, and information lifecycle management. Proven experience in developing scalable solutions, and optimizing system performance within fast-paced tech environments. Excited to bring a systems-thinking approach of organizing and preserving the world's information for future access and innovation. Results-driven professional identifies and recommends improvements to organization software, hardware and business systems. Liaises with subject matter experts to gather business requirements and implement platforms and processes to address needs. Educated in traditional and progressive training techniques to handle highly stressful situations with poise.
Overview
11
11
years of professional experience
Work History
Systems Analyst
DaVita
Denver, CO
12.2023 - Current
- Supports the implementation of new or updating of existing business systems and processes in order to drive improvements across one or more of the business teams within Revenue Operations.
- Assists with coordinating multiple stakeholders through the Software Development Life Cycle (SDLC) process including IT, external vendors and business teammates.
- High experience in the Salesforce platform and multiple telecom systems (Genesys, NiCE, Talkdesk).
- Upholding compliance policies by performing monthly audits on team processes.
- Experience working with and training AI platforms.
Systems Lead
DaVita
Denver, CO
12.2022 - 12.2023
- Supported daily systems admin work to keep systems running efficiently.
- Resolved any technical issues that arose within systems.
- Participated in innovative projects.
- Large role in training new teammates.
- Provided quality assurance on teammate calls.
- Provided reporting needs.
Patient Education Coordinator
DaVita
Denver, CO
04.2020 - 12.2022
Patient Advocate
DaVita
Denver, CO
05.2018 - 04.2020
Associate Lead with Keys
PetSmart
12.2017 - 05.2018
PetsHotel Lead
PetSmart
06.2015 - 12.2017
PetsHotel Associate
PetSmart
11.2014 - 06.2015
Education
Bachelor of Arts - Music
The Ohio State University
Columbus, OH01-2018
Skills
- Quality assurance
- Training development
- Team collaboration
- Application support
- Microsoft desktop applications
- System testing
- Documentation
- System implementation
- Experience in query building
- Project management
- Quick learner
- Team player
- Data analysis
- Reporting
- Dashboard building across different systems
- Cross-team partnerships
- Vendor partnerships
- Problem solving
- Attention to detail
- Collaboration
- Workflow development
- AI knowledge
- Salesforce administration
- System efficiency optimization
- Compliance auditing
Websites
Accomplishments
- Implementation of a wide spread appointment scheduling tool for educators supporting government insured patients.
- Involved in the build, training, and implementation of a new telecom system for a team of 30.
- Supported a team of 300+ with training, resolving tech issues and overall implementation of our transitions to Microsoft 365 and Teams.
References
References available upon request.
Timeline
Systems Analyst
DaVita
12.2023 - Current
Systems Lead
DaVita
12.2022 - 12.2023
Patient Education Coordinator
DaVita
04.2020 - 12.2022
Patient Advocate
DaVita
05.2018 - 04.2020
Associate Lead with Keys
PetSmart
12.2017 - 05.2018
PetsHotel Lead
PetSmart
06.2015 - 12.2017
PetsHotel Associate
PetSmart
11.2014 - 06.2015
Bachelor of Arts - Music
The Ohio State University
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