Melissa Miller
Registered Nurse
Alexandria,VA
Summary
I am a motivated registered nurse with a certification from the HPNA in hospice and palliative care and certification in wound care from NAWCO. I have my Bachelor's Degree in the Science of Nursing. I am experienced with wound assessment and developing treatment plans designed to promote healing and prevent complications. I utilize advanced wound care techniques to enhance patient outcomes and recovery rates. I maintain meticulous documentation and ensure compliance with healthcare regulations. I am experienced with infection prevention protocols and healthcare regulations, ensuring patient and staff safety. I utilize knowledge of epidemiology and infection control practices to mitigate risks and enhance health outcomes.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Hospice Clinical Supervisor
Goodwin Living
01.2024 - Current
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Strengthened compliance with healthcare regulations through rigorous oversight and continuous education of clinical staff.
- Enhanced patient care quality by supervising and mentoring team of clinicians, ensuring adherence to best practices and protocols.
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Mentored staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
- Fostered collaborative environment, encouraging interdisciplinary teamwork to enhance patient outcomes.
- Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
Hospice Registered Nurse Case Manager
Goodwin Living
09.2021 - 01.2024
- Taught family members and caregivers various ways to manage patients' symptoms, how to check for nonverbal signs of distress and proper methods for dressing changes.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Established and maintained successful relationships with patients, families and physicians by utilizing communication and active listening skills.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Clinical Supervisor
Capital Caring
10.2020 - 09.2021
- Lead and directed team of 18 employees including RN,SW, CNA and chaplain, providing coaching, education and supporting them in their positions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Triaging hospice patients via phone
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Facilitate hiring of qualified RN case managers by interview applicants and making recommendations for employment.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
RN Hospice Case Manager and Clinical Educator
Capital Caring
03.2016 - 10.2020
- Educating team members on various hospice procedures and practice
- Precepting LPNs and RNs to train for hospice nursing position
- Case Managing up to 22 hospice patients of varying acuity in home hospice setting
- Triaging hospice patients via phone
- Coordinating with various disciplines and vendors
- Experience with various types of care including but not limited to: pain management, wound care, end of life care, palliative/comfort care, oncological care, home care
RN Hospice Case Manager
Medi Home Health and Hospice
05.2015 - 02.2016
- Caring for up to 15 patients in a home hospice setting and hospice care in long term care facilities
- Coordinating with various other disciplines for the care of patients including MD, SW, Chaplain and CNA
- Triaging hospice patients via phone
- Coordinating with MD, SW, Chaplain, CNA and supply and DME vendors
Registered Nurse
Manassas Health and Rehab Center
09.2014 - 05.2015
- Caring for up to 17 patients in skilled nursing setting
- Coordinating with various disciplines to provide the best care for patients
- Completing skilled assessments of all patients
Education
Bachelors of - Nursing
Western Governors University
Salt Lake City, UT 01.2015 - 01.2017
Associates of General Studies -
Northern Virginia Community College
Annandale, VA 01.2011 - 01.2014
Associate of Applied Science - Nursing
Northern Virginia Community College
Springfield, VA 08.2011 - 05.2014
Skills
Hospice Care
Patient care plans
EMR / EHR
Building rapport with patients, families, facilities and fellow staff members
Patient and caregiver education
Leadership
Quality improvement
Wound assessment
Wound treatment
Data collection
Infection Control
Certification
Certified Hospice and Palliative Nurse (CHPN), Hospice and Palliative Credentialing Center
Additional Information
- BLS CPR Certification, American Red Cross Registered Nursing License, RN-Board of Nursing
Timeline
Hospice Clinical Supervisor
Goodwin Living
01.2024 - Current
Hospice Registered Nurse Case Manager
Goodwin Living
09.2021 - 01.2024
Clinical Supervisor
Capital Caring
10.2020 - 09.2021
RN Hospice Case Manager and Clinical Educator
Capital Caring
03.2016 - 10.2020
RN Hospice Case Manager
Medi Home Health and Hospice
05.2015 - 02.2016
Bachelors of - Nursing
Western Governors University
01.2015 - 01.2017
Registered Nurse
Manassas Health and Rehab Center
09.2014 - 05.2015
Associate of Applied Science - Nursing
Northern Virginia Community College
08.2011 - 05.2014
Associates of General Studies -
Northern Virginia Community College
01.2011 - 01.2014
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