Melissa Mills
Springfield,MO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of correctional programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Overview
4
4
years of professional experience
Work History
Senior Office Specialist
Springfield Medical Center for Federal Prisoners
Springfield, MO
08.2020 - Current
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Guarded facility entrances to screen visitors.
- Prepared incident reports and maintained accurate documentation of daily events.
- Maintained a professional demeanor even under stressful conditions or confrontations with inmates.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Greeted visitors and directed to appropriate location or person.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Drafted professional correspondence and email communications.
- Handled incoming phone calls and directed them appropriately.
- Assisted in preparing reports, presentations, and proposals.
Education
Some College (No Degree) - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Customer Service
- Organization
- Verbal and written communication
- Policy Enforcement
- Excellent problem solver
- Regulation compliance
- Criminal Justice
- Crisis intervention training
- Letter writing
- Supply Ordering
- Report Writing
Timeline
Senior Office Specialist
Springfield Medical Center for Federal Prisoners
08.2020 - Current
Some College (No Degree) - Criminal Justice
University of Phoenix