Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MELISSA MIRANDA

Burbank,USA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. I am devoted to giving every customer a positive and memorable experience.. My objective is to meet and exceed your company's requirements and needs. I believe I have the skillset to help your company grow and be an asset.

Overview

7
7
years of professional experience

Work History

Dispatcher

LAZ Parking
Burbank, CA
11.2023 - Current
  • Dispatch parking enforcement officers to parking complaints, log officer dispositions, and run license plates when needed.
  • Monitor radio frequencies to ensure proper communication between personnel in the field and the dispatch office.
  • Manage a large volume of phone calls while ensuring accuracy in data entry.
  • Oversee citations for any errors

ASC/Airport Customer Service Agent

Jsx
Burbank, CA
03.2023 - 11.2023
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Assisted with baggage check-in and tagging for customers.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
  • Verified identification documents such as passports or driver's licenses.
  • Performed daily opening and closing procedures in accordance with company standards.
  • Maintained cleanliness of assigned work area at all times including counters, floors, walls, windows.
  • Inspected luggage for prohibited items prior to loading onto aircrafts.
  • Responded quickly to emergency situations by following appropriate protocols.
  • Assisted disabled passengers with special needs throughout their travels.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Collected baggage charges and accepted baggage for check-in.
  • Utilized PA system to announce departures and changes to landings.
  • Managed gate, ramp and cabin services for each flight.

Dispatcher/Administrative Assistant

Perez Disposal
Granada Hills, CA
04.2019 - 03.2020
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Processed invoices for payment using accounting software applications.

VP Assistant

Singer Vehicle Design
Sun Valley, CA
01.2018 - 04.2019
  • Responsible for running weekly “Company Update” meetings
  • In charge of scheduling biweekly management meetings
  • Completed weekly vehicle progress reports
  • Created and maintained spreadsheets for all vehicles
  • Assisted HR in “Company Policy” document as well as creating and maintaining employee emergency contact form

Education

High School Diploma -

IDT Academy

Skills

  • Bilingual
  • Fast learner
  • Ambitious
  • People friendly
  • Problem solver
  • Good at multitasking
  • Professional

Languages

Spanish: Native/ Bilingual

Timeline

Dispatcher

LAZ Parking
11.2023 - Current

ASC/Airport Customer Service Agent

Jsx
03.2023 - 11.2023

Dispatcher/Administrative Assistant

Perez Disposal
04.2019 - 03.2020

VP Assistant

Singer Vehicle Design
01.2018 - 04.2019

High School Diploma -

IDT Academy

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