Perla Sanchez
DeLand,FL
Summary
Dedicated professional skilled in client relations and logistics coordination. Known for effective problem-solving and communication skills, consistently enhancing customer satisfaction and operational efficiency.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Dispatcher
enviromental land services
Bunnell, Florida
10.2023 - 07.2025
- Coordinated daily dispatch operations to ensure timely service delivery.
- Managed communication between clients and drivers to streamline logistics.
- Allocated drivers to optimal routes, enhancing service alignment with customer preferences.
- Resolved customer complaints by addressing service issues or delays, improving client satisfaction.
- Resolved customer inquiries and concerns with professionalism and accuracy.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Generated monthly invoices, ensuring accurate billing and facilitating timely payment collection.
- Developed new business contracts, ensuring alignment with company policies and client needs.
Line Lead
Waste Management
Bunnell, Florida
07.2024 - 03.2025
- Supervised daily operations to ensure compliance with safety regulations.
- Coordinated with team members to optimize workflow and enhance operational efficiency.
- Monitored equipment performance and reported maintenance needs to prevent downtime.
- Oversaw equipment running, strictly adhering to manufacturer safety protocols to alleviate possible injuries.
- Conducted training sessions for new employees on operational procedures.
- Facilitated communication between management and frontline workers effectively.
- Forecasted weekly hours to align staffing with production goals and reduce overtime.
Housekeeper Supervisor/Front Desk Receptionist
Comfort Inn Hotel
DeLand, Florida
05.2014 - 07.2020
- Supervised housekeeping staff to ensure guest rooms met cleanliness and order standards.
- Conducted inspections of rooms to ensure adherence to hotel standards.
- Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
- Trained new employees in housekeeping procedures and safety protocols.
- Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
- Coordinated scheduling for housekeeping staff to maximize workflow and coverage.
- Managed inventory of cleaning supplies, ensuring availability for efficient operations.
- Resolved guest complaints regarding room cleanliness promptly and professionally.
- Reviewed inventories of linens and amenities and placed orders.
- Provided guidance on proper use of chemicals for cleaning purposes.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Managed front desk operations to enhance guest satisfaction.
- Welcomed guests and visitors with a friendly and professional demeanor.
- Managed multi-line phone system to route calls efficiently.
- Answered incoming calls and redirected callers to appropriate personnel.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Education
High School Diploma -
Deland High School
DeLand, FL05-2014
Skills
- Dispatch management
- Logistics coordination
- Bilingual
- Route optimization
- Driver assignment
- Order fulfillment
- Safety compliance
- New hire training
- Client relations management
- Customer service
- Communication coordination
- Problem solving
- Multitasking
- Logistics coordination
- Bilingual
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Line Lead
Waste Management
07.2024 - 03.2025
Dispatcher
enviromental land services
10.2023 - 07.2025
Housekeeper Supervisor/Front Desk Receptionist
Comfort Inn Hotel
05.2014 - 07.2020
High School Diploma -
Deland High School