Melissa Mitchell
Denison,TX
Summary
Adept at enhancing customer satisfaction, I leveraged my friendly demeanor and attention to detail to resolve inquiries efficiently, boosting service quality. My proven track record in time management and teamwork, alongside my ability to process transactions accurately, underscores my commitment to professional excellence and customer service.
Overview
12
12
years of professional experience
Work History
Member Service Representative
Sam’s Club
Sherman, TX
10.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Receptionist
Grayson County Indigent Health
Sherman, TX
06.2016 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
First United Methodist Church
Sherman, TX
03.2013 - 06.2016
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled concerns and complaints with prompt, courteous service to uphold professional reputation.
Education
General Studies
Southeastern Oklahoma State University
Durant, OKSkills
- Friendly, Positive Attitude
- Customer Service
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Data Entry
Timeline
Member Service Representative
Sam’s Club
10.2020 - Current
Receptionist
Grayson County Indigent Health
06.2016 - 11.2019
Receptionist
First United Methodist Church
03.2013 - 06.2016
General Studies
Southeastern Oklahoma State University