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Accomplished professional with extensive experience in member services, focused on delivering exceptional results. Proven track record in enhancing member engagement and satisfaction through effective communication and problem-solving. Team-oriented and adaptable, known for reliability and commitment to achieving results. Proficient in conflict resolution and member relationship management.

 Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. 

Highly motivated professional with 27 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, superiors, staff, and, most importantly, customers. Very comfortable working independently, and maintains a high level of efficiency. Applies business acumen and experience while exercising decisive judgement to meet and exceed organizational goals. The following soft skills characterize some of Lillian Garcia’s strengths; organized, dedicated, task oriented, deadline driven, minimal supervision needed, strong creativity, and professional written/verbal communication skills. The following hard skills characterize some of Lillian Garcia’s strengths; strong 10-key, types 55 words per minute, proficient in Microsoft Word products, capable of consuming and logging high amounts of data accurately. Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.

Enthusiastic professional with a solid background in customer service, member support, administrative tasks, and sales. Recognized for strong communication skills, clear writing, organization, and attention to detail. Able to perform well under pressure and easily adapt to dynamic environments, always providing a positive customer experience and ensuring efficient operations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer and training in effective solutions. Motivated to learn, grow and excel in Customer Service. Reliable employee seeking Customer Relations Team position. Offering excellent communication and good judgment. Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

PERL DEFEO

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Member Service Representative

Bartender

Day Camp Counselor

Server

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Bachelor of Science (B.S.) - Criminal Justice

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Bartender

Member Service Representative

Day Camp Counselor

Server

Bachelor of Science (B.S.) - Criminal Justice

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