Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

PERL DEFEO

Newburyport,MA

Summary

Willing to take on any task to support team and help business succeed. Offers strong diligent and assertive abilities.

Overview

3
3
years of professional experience

Work History

Member Service Representative

LVL UP Fitness
Boca Raton, FL
02.2023 - Current
  • Greeted customers in a friendly and professional manner.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Answered incoming calls regarding membership benefits and services.
  • Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
  • Followed up with customers after their interaction with the organization's services.

Bartender

Bradford Country Club
Haverhill, MA
04.2023 - 08.2024
  • Prohibited guest purchases in instances involving excessive alcohol consumption or impaired condition
  • Upheld strict bar presentation standards for operational procedures, employees, and sanitation
  • Delivered positive experiences to guests by maintaining efficient bar and keeping drinks flowing
  • Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.

Day Camp Counselor

Camp Bow Wow
Boca Raton, FL
10.2022 - 05.2024
  • Supervised safety, security and wellbeing of assigned campers each day
  • Documented camper experiences via pictures and videos for camp records and families.

Server

Willowdale Estate
Topsfield, MA
12.2021 - 08.2022
  • Demonstrated hospitality and customer service while greeting tables
  • Assigned and arranged tables for large groups
  • Restocked service stations to maximize availability
  • Memorized menu additions, changes and limited offerings
  • Supported bussers with table-cleaning during high-volume shifts.

Education

Bachelor of Science (B.S.) - Criminal Justice

Florida Atlantic University
Boca Raton, FL
05.2026

Skills

  • Excellent Communication
  • Scheduling Events and Programs
  • Goal Setting
  • Time Management
  • Friendly, Positive Attitude
  • Attention to Detail
  • Task Prioritization

References

References available upon request.

Timeline

Bartender

Bradford Country Club
04.2023 - 08.2024

Member Service Representative

LVL UP Fitness
02.2023 - Current

Day Camp Counselor

Camp Bow Wow
10.2022 - 05.2024

Server

Willowdale Estate
12.2021 - 08.2022

Bachelor of Science (B.S.) - Criminal Justice

Florida Atlantic University

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