PERL DEFEO
Newburyport,MA
Summary
Willing to take on any task to support team and help business succeed. Offers strong diligent and assertive abilities.
Overview
3
3
years of professional experience
Work History
Member Service Representative
LVL UP Fitness
Boca Raton, FL
02.2023 - Current
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
- Followed up with customers after their interaction with the organization's services.
Bartender
Bradford Country Club
Haverhill, MA
04.2023 - 08.2024
- Prohibited guest purchases in instances involving excessive alcohol consumption or impaired condition
- Upheld strict bar presentation standards for operational procedures, employees, and sanitation
- Delivered positive experiences to guests by maintaining efficient bar and keeping drinks flowing
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
Day Camp Counselor
Camp Bow Wow
Boca Raton, FL
10.2022 - 05.2024
- Supervised safety, security and wellbeing of assigned campers each day
- Documented camper experiences via pictures and videos for camp records and families.
Server
Willowdale Estate
Topsfield, MA
12.2021 - 08.2022
- Demonstrated hospitality and customer service while greeting tables
- Assigned and arranged tables for large groups
- Restocked service stations to maximize availability
- Memorized menu additions, changes and limited offerings
- Supported bussers with table-cleaning during high-volume shifts.
Education
Bachelor of Science (B.S.) - Criminal Justice
Florida Atlantic University
Boca Raton, FL05.2026
Skills
- Excellent Communication
- Scheduling Events and Programs
- Goal Setting
- Time Management
- Friendly, Positive Attitude
- Attention to Detail
- Task Prioritization
References
References available upon request.
Timeline
Bartender
Bradford Country Club
04.2023 - 08.2024
Member Service Representative
LVL UP Fitness
02.2023 - Current
Day Camp Counselor
Camp Bow Wow
10.2022 - 05.2024
Server
Willowdale Estate
12.2021 - 08.2022
Bachelor of Science (B.S.) - Criminal Justice
Florida Atlantic University