Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Melissa Mitchell

Melissa Mitchell

Guthrie,Oklahoma

Summary

Accomplished Certified Pharmacy Technician with expertise in medication dispensing and problem-solving, honed at Walmart. Enhanced patient care by optimizing workflow and managing insurance billing. Recognized for exceptional attention to detail and customer service, ensuring efficient pharmacy operations. Successfully trained new technicians, contributing to a 20% improvement in service quality.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
02.2002 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.

Education

GED -

Butler Community College
Andover, KS
02.2000

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • Medication dispensing
  • Filling prescriptions
  • Pharmaceutical calculations
  • Workflow optimization
  • Pharmacist support

Certification

Immunizing Technician

Timeline

Certified Pharmacy Technician

Walmart
02.2002 - Current

GED -

Butler Community College

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