Melissa Moehler
Panda Express
Edison,NJ
13
years of professional experience
Work History
Kitchen Aide
1 Year 10 Months- Prepared ingredients for daily menu items, ensuring freshness and quality.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in cooking and assembling dishes according to standard recipes.
- Followed food safety protocols to prevent contamination and ensure compliance.
- Adapted quickly to changing demands during peak service hours.
- Supported inventory management by tracking supplies and reporting shortages.
- Collaborated with team members to streamline meal preparation processes.
Lyft Driver
3 Years 1 Month- Provided safe, reliable transportation services to passengers in compliance with local regulations.
- Navigated efficiently using GPS systems, reducing travel time and enhancing customer satisfaction.
- Maintained vehicle cleanliness and safety through regular inspections and proactive maintenance checks.
- Communicated effectively with passengers to ensure a positive riding experience and address concerns promptly.
Dispatcher Office Assistant
5 Months- Coordinated daily dispatch operations to optimize delivery routes and schedules.
- Managed communication between drivers, customers, and warehouse staff to ensure seamless logistics.
- Implemented process improvements that increased operational efficiency in dispatch workflows.
- Trained new team members on software systems and best practices for effective dispatch management.
Call Center Representative
10 Months- Managed high-volume inbound and outbound calls to address customer inquiries and concerns.
- Provided detailed product information to enhance customer understanding and satisfaction.
- Resolved customer complaints effectively, ensuring positive outcomes and retention.
- Trained new team members on company policies and call handling procedures.
Call Center Representative
1 Year 11 Months- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
- Analyzed call metrics to identify trends and develop strategies for performance improvement.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
NRCMA - Medical Assisting
Skills
Customer service
Time management
Punctual and reliable
Team collaboration
Dedicated work ethic
Verbal and written communication
Order accuracy
Attention to detail
Timeline
Kitchen Aide
Panda Express
10.2024 - 08.2026Read More
Dispatcher Office Assistant
Werner Final Mile
11.2022 - 04.2023Read More
Lyft Driver
Lyft
09.2021 - 10.2024Read More
Call Center Representative
Chamonix Skin Care
01.2019 - 11.2019Read More
Call Center Representative
LogistiCare
02.2014 - 01.2016Read More
Sanford Brown Institution
NRCMA from Medical Assisting
Read More