Melissa Montalbano
Staten Island
Summary
Dynamic Revenue Cycle Operations Manager with a proven track record at RTR Financial Services, enhancing team performance and increasing annual collections by $22 million. Skilled in denials management and AR review, I excel in fast-paced environments, leveraging expertise and industry knowledge to drive operational success and foster high-performing teams.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager of Revenue Cycle Operations
RTR Financial Service
05.2015 - Current
- Collaborated with team members to streamline processes and improve workflow efficiency; by identifying best practices and reducing manual processes to increase productivity.
- Maintained HIPAA compliance as well as compliance of internal operational policies and procedures.
- Built high-performing teams through effective recruitment, hiring and onboarding.
- Lead, mentored, and evaluated a team of 15 revenue cycle professionals, setting performance standards and providing training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Increased annual team collections revenue by $22 million dollars.
- Oversaw day-to-day billing, collections, and accounts receivable. processes to improve cash flow and reduce days in AR.
- Analyze financial data and KPIs to identify trends, inefficiencies, and opportunities for cash collection.
- Lead denial management efforts, including reporting, trend identification, and resolution, to minimize lost revenue.
- Maintained and developed relationships with payers to resolve disputes.
Operations Manager
TJMaxx
2010 - 2015
- Oversaw compliance with safety regulations, fostering a culture of workplace safety among staff.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements. Trained and guided team members to maintain high productivity and performance metrics.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Store Manager
Annie Sez, Conway Stores, Lane Bryan, Paul Harris
1996 - 2010
- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Streamlined inventory management processes to enhance stock accuracy and reduce shrinkage.
- Implemented promotional activities that increased foot traffic and enhanced brand visibility in the local market.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Staten Island Technical High School
Staten Island, NY06-1997
Skills
- Excellent written and verbal communication, interpersonal skills
- Ability to adapt to fast-paced environments and handle multiple priorities
- Team building, staff management, training, and motivating teams
- Work prioritization, task delegation, goal setting and accountability
- Denials and appeals management
- HIPAA
- Medicaid and Medicare
- Expertise in electronic health record systems and billing software - EPIC, Craneware, Healthlogic, Payspan, Epremis (Change Healthcare), Outlook, Excel and payer websites
Certification
- HIPAA, RTR Financial Services - Annually
Languages
English
Native or Bilingual
Timeline
Manager of Revenue Cycle Operations
RTR Financial Service
05.2015 - Current
Operations Manager
TJMaxx
2010 - 2015
Assistant Store Manager
Annie Sez, Conway Stores, Lane Bryan, Paul Harris
1996 - 2010
High School Diploma -
Staten Island Technical High School