Melissa Montes
Phoenix,AZ
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
10
10
years of professional experience
Work History
Will Call Associate
Sanmar Distribution Center
Avondale, AZ
07.2016 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Provided detailed explanations of product features, benefits, warranties and return policies.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Sales Associate
Metropcs Authorized Dealer
Phoenix, 85035
08.2014 - 07.2016
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Conducted inventories on a regular basis to track stock levels.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
Education
Some College (No Degree) - Business Administration
Glendale Community College
Glendale, CASome College (No Degree) - Social Services education
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZSkills
- Script adherence
- Verbal and written communication
- Proficient in Excel
- Problem-solving skills
- Data gathering
- Quality control
- Bilingual Spanish/English
- Conflict resolution
- Issue resolution
- Analytical thinking
- People management
- Teamwork and collaboration
Timeline
Will Call Associate
Sanmar Distribution Center
07.2016 - Current
Sales Associate
Metropcs Authorized Dealer
08.2014 - 07.2016
Some College (No Degree) - Business Administration
Glendale Community College
Some College (No Degree) - Social Services education
Maricopa Community Colleges, Estrella Mountain Community College