Melissa Moore
WEST BLOOMFIELD,Michigan
Summary
Accomplished Front of House Manager and Bartender with a proven track record at Quest Ventures, excelling in seamless team communication and guest satisfaction. Skilled in POS system operations and staff supervision, I foster a positive and efficient work environment, significantly enhancing dining experiences. Renowned for an engaging personality and reliable service delivery.
Overview
8
8
years of professional experience
Work History
Front of House Manager
Quest Ventures
09.2020 - Current
- Partnered with back-of-house in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company policy.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift and preparing cash drawers.
Bartender
Spraders in the Lake
01.2017 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Manistique Middle/High Scool
Manistique, MI06.2007
Skills
Training and mentoring
Timeline
Front of House Manager
Quest Ventures
09.2020 - Current
Bartender
Spraders in the Lake
01.2017 - 02.2020
Manistique Middle/High Scool
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