Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Moore

WEST BLOOMFIELD,Michigan

Summary

Accomplished Front of House Manager and Bartender with a proven track record at Quest Ventures, excelling in seamless team communication and guest satisfaction. Skilled in POS system operations and staff supervision, I foster a positive and efficient work environment, significantly enhancing dining experiences. Renowned for an engaging personality and reliable service delivery.

Overview

8
8
years of professional experience

Work History

Front of House Manager

Quest Ventures
Milford, Mi
09.2020 - Current
  • Partnered with back-of-house in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company policy.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift and preparing cash drawers.

Bartender

Spraders in the Lake
White Lake, MI
01.2017 - 02.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Manistique Middle/High Scool
Manistique, MI
06.2007

Skills

Training and mentoring

Employee training

Staff supervision

POS system operations

Clear and effective communication

Highly reliable

Engaging personality

Timeline

Front of House Manager

Quest Ventures
09.2020 - Current

Bartender

Spraders in the Lake
01.2017 - 02.2020

Manistique Middle/High Scool
Melissa Moore